Learn how to evaluate employee complaints and how to determine when to investigate them.
How an employer handles employee complaints is important not only from a legal perspective, but because it sets the tone and helps to create a healthier workplace. Employees, however, raise complaints about many issues, some of which might seem frivolous to management. The ability to conduct intake on all complaints and to determine which ones should be fully investigated is an art form and this material will help you fine tune your skills. During this topic we will explore employee complaints and how employers should evaluate them, categorize them, and determine when to investigate them.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Is the Complaint About?
- What Are the Allegations Raised by the Employee?
- Serious Allegations That Involve Legal or Ethical Issues - How to Identify
- Minor Allegations - How to Identify
How Has Your Organization Handled Similar Employee Complaints?
- Did You Investigate Similar Allegations in the Past?
- Do You Have a Protocol in Place?
- Maintain Records
Does the Allegation Demonstrate a Pattern?
- Review Records of Past Complaints
- Are There Similar Complaints About the Same Issue or by the Same Employee?
- Look for Repeated Issues as They Could Be Red Flags
Does the Complaint Involve Multiple Employees?
- Is the Complaint About Co-Workers?
- What Do Such Complaints Suggest?
- Are Interviews Required
Investigation Protocols
- Who, What, When, Where, How?
- Documentation
- Conclusions
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on September 20, 2021.
Call 1-866-352-9540 for further credit information.
- AR CLE 1.5
- This course has been approved for 1.5 hours of CLE by the Arkansas CLE Board.
- CA MCLE 1.5
- Lorman Business Center, LLC. is a State Bar of California approved MCLE sponsor and this course qualifies for 1.5 CLE hours of participatory credit.
- WA CLE 1.5
- This program has been approved by the Washington State Board of Continuing Legal Education for 1.5 hours of A/V credit under the Law & Legal Procedure category.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Stephanie K. Rawitt
Stephanie K. Rawitt, Attorney at Law
- Senior Claims Specialist at Markel Insurance
- Responsible for handling management liability claims for select client accounts from initiation of the claims through to their conclusion
- Analyzes coverage issues, investigates claims, and facilitates settlement and resolution of the claims
- Worked as employment counsel for 25 years, where she provided legal services and advice on employment matters to a variety of clients, including hospitals, medical practices, retirement communities, assisted living facilities, home health care companies, public entities, nonprofit organizations, private businesses, colleges, universities, and corporations
- Worked specifically with human resources departments to create, manage, and maintain the most current employment policies and procedures
- Counseled employers on issues concerning statutory compliance with employment laws, such as the ADA, Title VII, the ADEA, FLSA, FMLA, Form I-9 compliance, and state wage laws
- Has significant experience in handling employment-related liability matters, including wage and hour claims, wrongful termination, grievance claims, discrimination, sexual harassment, federal civil rights claims, federal and state statutory claims (Title VII, FMLA, ADA, ADEA, FLSA, PHRA), and related tort claims
- Based upon extensive experience, offers training programs on a full range of employment matters
- J.D. degree, Northeastern University School of Law; B.A. degree, cum laude, Syracuse University
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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