The best things in service situations are often free!
Some believe that in order to have a successful customer service team it will take a lot of costly training, expensive software and dollar after dollar in expenditures. In this white paper our author, Craig Harrison, reviews a baker’s dozen list of customer service elements that won’t cost a dime.
Founder of Expressions of Excellence!™, a full service training firm helping professionals express, engage and excel in the marketplace
Helps organizations tell their success stories, design and deliver great customer experiences and communicate for success
Author of Stellar Service: Merge NOW with WOW to Win Customers for Life! (www.mergenowwithwow.com)
Author of the Good, Better…BEST! series of books on communication and leadership, a pocketbook on leadership, three tips booklets, a CD, and hundreds of published articles on sales and service, communication, leadership, excellence and more
Founding president, dean emeritus of the Speakers Academy of National Speakers Association — Northern California chapter
Adjunct faculty, University of California Santa Cruz, Silicon Valley Campus since 2001
Interviewed John Wooden, “Sully” Sullenberger, Harvey Mackay, and has been interviewed by 60 Minutes, BBC Radio, and Financial Times of London
Past president, International Customer Service Association of SF Bay Area – Silicon Valley
Clients include Pfizer, McKesson, Plantronics, ATT, headsets.com, US Army, nolo.com, Hilton Hotels and dozens more
Can be contacted at 510-547-0664, [email protected] or www.ExpressionsOfExcellence.com