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White Paper

3 Pages
  • 3 Pages

Free for the Giving

 

The best things in service situations are often free!

Some believe that in order to have a successful customer service team it will take a lot of costly training, expensive software and dollar after dollar in expenditures. In this white paper our author, Craig Harrison, reviews a baker’s dozen list of customer service elements that won’t cost a dime.

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Agenda

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Faculty

Craig Harrison

Craig Harrison

Expressions Of Excellence! (TM)

  • Founder of Expressions of Excellence!™, a full service training firm helping professionals express, engage and excel in the marketplace
  • Helps organizations tell their success stories, design and deliver great customer experiences and communicate for success
  • Author of Stellar Service: Merge NOW with WOW to Win Customers for Life! (www.mergenowwithwow.com)
  • Author of the Good, Better…BEST! series of books on communication and leadership, a pocketbook on leadership, three tips booklets, a CD, and hundreds of published articles on sales and service, communication, leadership, excellence and more
  • Founding president, dean emeritus of the Speakers Academy of National Speakers Association — Northern California chapter
  • Adjunct faculty, University of California Santa Cruz, Silicon Valley Campus since 2001
  • Interviewed John Wooden, “Sully” Sullenberger, Harvey Mackay, and has been interviewed by 60 Minutes, BBC Radio, and Financial Times of London
  • Past president, International Customer Service Association of SF Bay Area – Silicon Valley
  • Clients include Pfizer, McKesson, Plantronics, ATT, headsets.com, US Army, nolo.com, Hilton Hotels and dozens more
  • Can be contacted at 510-547-0664, [email protected] or www.ExpressionsOfExcellence.com
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