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Working With Challenging Parents: Strategies and Techniques

 

Understand the different types of parental behaviors and learn effective responses that will lead to positive, productive outcomes.

Working in public and private schools, teachers, specialists and administrators end up interacting with many different kinds of people with different needs from widely varying backgrounds. Being able to manage these interactions in an assertive, sensitive and responsive manner requires skills that many of us were never explicitly taught. It also requires a basic understanding of the feelings and attitudes that underlie much of the behavior exhibited by 'difficult' or challenging parents as well as our own biases and triggers, so that we are able to respond in ways that allow the other person to feel heard and respected. This topic helps you understand the factors that contribute to the behaviors typically observed in challenging parents, explore some of our own biases that can get in the way during these interactions, and learn specific strategies for responding in ways that will help parents feel more at ease and feel less defensive and will lead to productive outcomes and stronger partnerships. This topic is important for all school staff who have to work directly with parents, and presents concrete suggestions for moving past the impediments that can too easily result in entrenched conflicts or even litigation.

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Working With Challenging Parents: Strategies and Techniques

Agenda

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Working With Challenging Parents: Strategies and Techniques

Faculty

Kathy Flores, M.Ed.

Kathy Flores, M.Ed.

San Lorenzo Unified School District

  • Behavior specialist in the San Lorenzo Unified School District for the past 15 years
  • Regularly facilitates collaborative student support meetings (special ed and general ed students)
  • Classroom teacher, special ed and general ed, all grade levels (20 years)
  • Alameda County Teacher of the Year
  • California School Superintendent’s Autism Advisory Committee (2005-06) -- drafted AB 2513
  • Presented at the California School Nurses Organization state conference
  • Presented at the NWPBIS Network Annual PBIS Conference
  • Specialist certification in Dropout Prevention, California State University, East Bay
  • Member of Association of Supervision and Curriculum Development (ASCD)
  • Member of Positive Environments Network of Trainers (PENT), California Association of Behavior Specialists and PBIS Trainers
  • M.Ed. degree, University of Massachusetts, Amherst
  • Can be contacted at [email protected]
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Working With Challenging Parents: Strategies and Techniques

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