Learn evidence-based techniques to defuse tension, prevent violence, and ensure compassionate care.
Healthcare professionals frequently encounter patients, or family members who are agitated, fearful, or noncompliant, especially in high-stress settings. Without proper training, these encounters can escalate into violence, injury, or emotional harm. This session equips attendees with actionable, evidence-based techniques to reduce tension and promote therapeutic relationships. Attendees will gain critical tools to maintain personal and team safety while upholding compassionate, patient-centered care. Learning these techniques is essential to reducing workplace violence, improving patient outcomes, and enhancing staff well-being.
Agenda
Faculty
Pamela Nelson, Ph.D., MSN
Bracane Company
- CEO, Bracane Company, Inc.
- Over 30 years of experience in healthcare, clinical operations, and training
- Frequent speaker on patient engagement, quality, and safety
- Member, Diversity Advisory Council – Association of Clinical Research Professionals
- Author: Numerous white papers on health equity, training, and care quality
- Member: ACRP, ANA, NMSDC
- Education: Ph.D. in Nursing Education, MSN in Clinical Practice
- Can be contacted at [email protected] or www.bracaneco.com
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