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Overcoming Language Barriers to Provide Great Customer Service

 

Ensure proper service levels are in place to aid your financial and brand success.

Jack Welch, the famous CEO of GE in the 1980's, stated that the power of business is boundarylessness. In today's technological high-speed world, business is conducted without limitations. Business is quick. Yet while spontaneity is fruitful, obstacles occur without tremendous focus on customer relationships. The customer is the reason for the business and not an interruption of it. As business owners, and senior leaders it is your job to ensure proper service levels to aid your financial and brand success. Having proper tools allows your firm to work smarter not harder in a competitive globalized world.
This material will instantly provide tips, techniques and myths to assist you become a better sales negotiator and bring in more revenue to you and to the company.

Agenda

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

  • International financial educator for individuals seeking to optimize and understand retirement
  • Works with individuals that grapple with finances and transforms them into wealthy professionals with the liquidity and lifestyle they desire to live with profound longevity to create a legacy
  • History on Wall Street, gaining a vast knowledge of financial markets and 37 years of experience enabling him to create a holistic plan for every individual, helping to maximize income and mitigate risk while never running out of retirement money
  • Well-known international keynote speaker, workshop provider, and media host
  • Author of 14 books (his latest, Understanding Social Security) and over 5,500 articles to stimulate others to increase their knowledge and awareness of the financial markets
  • Holds licenses in seven states enacting as a fiduciary for his clients
  • NSSA certified

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