How to Make Your FAQ Page the Ultimate Customer Resource

Larry Hammond, Sr.

V1H Consulting

• Principal with V1H Consulting
• Through his workshops, strategy sessions, and keynote addresses, he focuses on helping organizations that are stuck in the way it has always been done, thinking without ever achiev-ing true satisfaction, to transform
• By producing an organizational culture that creates a contagious leadership environment, he helps organizations achieve maximum performance, increase employee retention, and heighten employee engagement
• More than 20 years of senior leadership, coaching, training, and development experience
• Mentor in business, marketing, sales, human resources, entrepreneurship, and leadership in public agencies and community organizations
• •Facilitated management and employee feedback sessions
• Coaches leaders and managers in public and private industries around team building and culture development
• Developed, delivered, and evaluated a variety of training seminars, including, customer ser-vice, change management, strategic planning leadership development, and public speaking
• Provided leadership training to Leadership Pasadena, a leadership program that empowers, inspires, and connects leaders who strengthen a diverse community
• Designed, developed, and delivered management and leadership programs for managers in the public, private, and nonprofit sectors that helped clients improve employee and organiza-tional performance
• Certified in Managing Organizational Change (MOC)
• 34 Strong Certified Strengths Coach
• Completed graduate courses in public administration from Catholic University, Washington, D.C., and in information technology, University of the District of Columbia
• M.A. degree in public administration, The Tseng College-Graduate, international, at California State University, Northridge; B.S. degree, Clark Atlanta University, Atlanta, GA
• Can be contacted at 626-379-4108 or [email protected]