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Handling Delinquent Customers: Legal Action and Collection Methods


Be prepared for delinquent customers and implement best practices into your internal collections policies and procedures.

For many companies, the most challenging part of operating a successful business is ensuring you're getting paid for your efforts. While businesses focus on providing quality services or products to their customers, some customers will inevitably fail to pay debts timely and accrue delinquent balances. The unfortunate reality is that all businesses, at some point, will find themselves needing to deal with delinquent customers. This topic will help you implement a few best practices into your internal collections policies and procedures to be prepared in advance for those delinquent customers. In addition to internal collection procedures, this material will also discuss when it may be appropriate to bring in a third party to enforce collections and the best way to be prepared for legal proceedings.



Kirk B. Burkley, Esq.

Kirk B. Burkley, Esq.

Bernstein-Burkley, P.C.

  • Managing Partner of Bernstein-Burkley, P.C.
  • Practice emphasizes all aspects of bankruptcy and restructuring, creditors’ rights, business and corporate transactions, litigation, real estate, and oil and gas
  • Conducts regular seminars/live webinars and workshops on bankruptcy, creditors’ rights, and oil and gas
  • Author of several publications related to the bankruptcy field, with work appearing in ABI Journal, Equipment Leasing Newsletter, Pennsylvania Association of Credit Managers Newsletter The Creditor, and more
  • Emeritus Board Member of the American Board of Certification, past President of the American Board of Certification (2020), past president of Turnaround Management Association, member of Allegheny County Bar Association, American Bankruptcy Institute
  • J.D. degree, University of Pittsburgh School of Law; B.S. degree, Ohio University
  • Can be contacted at 412-456-8108 or [email protected]
Christopher B. Wick

Christopher B. Wick

Hahn Loeser & Parks LLP

  • Partner, Hahn Loeser & Parks LLP
  • Specializes in corporate restructuring and bankruptcy law
  • Focuses his practice on corporate reorganizations, workouts, debtors’ and creditors’ rights, and corporate transactions across the United States
  • Author of the Intersection of Intellectual Property and Bankruptcy Law Chapter of the Commercial Bankruptcy Litigation Treatise, many American Bankruptcy Institute Journal articles, and articles for other publications regarding debt collection
  • American Bankruptcy Institute, member since 2004; Cleveland Metropolitan Bar Association, Member since 2001
  • J.D. degree, Washington & Lee University; B.A. degree, Washington & Lee University
  • Can be contacted at 216-274-2489 or [email protected]

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