Learn how to better identify workplace drama and how to handle situations when employees make excuses or blame others.
There can be nothing more frustrating than an employee or team member giving excuses or blaming others for work not completed or performed properly. Managers and leaders must find ways to get productivity out of their employees despite some being difficult personalities. This material provides information on how to identify excuse makers and blamers and, more importantly, how to develop strategies in handling them. This topic provides steps to take in motivating employees to increase their productivity in the workplace. The specific steps to confront excuse makers and blamers will be outlined. This material will introduce you to tried and true methods to have accountability conversations with underperforming team members or employees. Gain the tools necessary to handle excuse makers and blamers while creating an environment that is friendly and has high performance and productivity.
Agenda
Faculty
Bob Churilla
Conflict Resolution Professionals Group
- Partner and co-founder of Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting, and team building
- Some of his clients include the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA), Unity Worldwide Ministries, Ohio Historical Society, and the Michigan Department of Environmental Quality (DEQ)
- Also, a visiting professor at DeVry University and teaches classes on leadership, negotiation, workplace conflict and managing organizational change in the school’s graduate programs
- Has served as the programming chair for both the International Coach Federation - Cleveland, Ohio Chapter and the Organizational Development Connection, Cleveland Chapter
- Published the article “Coping and Planning for Uncertainties in the Development of Exceptions to the Employment-at-Will Doctrine” in the Cleveland State Law Review, 1989
- Ph.D. degree in conflict resolution and analysis; J.D. degree
- Can be contacted at 440-725-8723 or [email protected]
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