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Emotional Intelligence for Support Staff

 

Get more done with less authority and make an overall positive impact to your organization.

When you work in a support role, you have the double challenge of getting things done without as much authority as many of the people you work with. Your greatest impact results from your ability to establish credibility and influence others, and you can proactively master these soft skills by enhancing your innate emotional intelligence (EQ). This topic will explore what it means to be a leader regardless of your level of authority and explore case studies where an emotional intelligence approach can help you overcome differences in authority and dealing with difficult people.

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Emotional Intelligence for Support Staff

Agenda

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Emotional Intelligence for Support Staff

Faculty

Dana Theus

Dana Theus

InPower Consulting LLC

  • Executive and career coach specializing in helping you activate your highest potential to succeed and to shine
  • Helps her clients through the personal growth and change that results in career success and life mastery
  • Specializes in supporting professional women and emotionally intelligent leaders through her online programs and writing on Smartbrief.com, InPowerCoaching.com and InPowerWomen.com (recognized by Forbes as a top 100 women’s blog)
  • 25+ year career on the front lines of business
  • Worked for Fortune 50 companies, entrepreneurial tech startups, government and military agencies and nonprofits
  • Taught graduate-level courses for several universities in the Washington, D.C. area
  • Can be contacted at [email protected] or www.inpowercoaching.com
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Emotional Intelligence for Support Staff

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