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Bystander Training: Helping Employees Step Up and Step In


Learn how to safely respond to hostile behaviors and promote respect and civility in the workplace.

Approximately 30,000 complaints of the 90,000 complaints received by the Equal Employment Opportunities Commission include an allegation of workplace harassment. That's right - one-third (1/3). In 2014 the EEOC recovered $164.5 million dollars for workers alleging harassment, and that is just the direct costs. Therefore, organizations are looking for ways to engage their workforces by promoting respect and civility in the workplace and stepping up to go that extra mile to help a co-worker, customer, or even a stranger that needs help. Training your teams in how to safely respond to hostile behaviors is one of the first steps your organization may provide to send a clear message that hostile behaviors are not acceptable in your professional environment. This topic will explain the definition of the bystander effect, what it means to be an effective bystander, five action steps to prepare your personnel to take action, and some strategies to engage your personnel into stepping up.



Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier Consulting LLC

  • Principal of Cheryl Grazier Consulting LLC, which offers customized learning and development programs designed to increase the leadership and management capability of individuals, teams, groups, and organizations
  • Over 20 years of business experience in both the public and private sector as a trusted advisor in the areas of culture change, strategy implementation, program management, and team and leadership development
  • Has worked in a variety of industries, including communications, government agencies, governmental contracting, and real estate
  • Passionate about developing people skills and leadership capabilities for individuals and she specializes in exposing people’s hidden aptitudes and talents, which enables those individuals to develop their known and recently found strengths and abilities
  • Most obvious qualities are her energy, compassion, inspiration, creativity, resourcefulness, enthusiasm, and passion for everything she does; by inspiring individuals and teams to be more than they think they can be, she launches individual and group productivity and morale to new levels; is never satisfied with the ‘that’s the way we’ve always done it’ approach, creates an atmosphere of innovation during her presentations
  • Presents outstanding programs in the areas of leadership development, interpersonal communication skills, conflict management, performance management and conduct issues, and change management
  • Holds several industry certifications, including MBTI, DiSC, and FIRO-B; also licensed as a real estate broker in both Missouri and Florida and holds a real estate instructors license in Florida
  • Believes that positive thinking is one of the keys to unlocking an individual’s potential; has devoured the writings and learnings of Canfield, Carnegie, Covey, Hanson, Maxwell, Nightingale, Peale, and many others
  • Loves sharing her positive attitude with others and knows that a facilitator is one who enables groups to succeed long after her program; as both a participant and a facilitator of numerous personal development meetings in the past, she is proud to guide others through a process that truly delivers what it promises
  • Can be contacted at 904-392-3427, [email protected], or

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