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Lorman Learning Path

Advanced Customer Service

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Learn Your Way to Earning the Advanced Customer Service Certificate

Customer service professionals are known as the front line to every business. Customer service professionals overcome customer issues, sell products, provide a face and brand to the company and so much more. This advanced customer service certificate provides advanced level training courses that keep customer service professionals on top of their skills and job requirements.

Courses that we have selected for this certificate are presented in ondemand format. Each course was previously recorded live and is presented in our ondemand presentation tool that tracks your participation and completion. Every Lorman course is taught by professionals that are experts in the industry.

Earning the Advanced Customer Service Certificate will give you the ability to showcase your continuing effort to improve professionally and excel in your position.

Lorman Certification process in 4 easy steps:

Choose a certificate program
Register for the certification
Complete all coursework within 90 days
Get Started Today

Advanced Customer Service Courses

OnDemand Webinar
Win-Back Strategies for Unsatisfied Customers
Win-Back Strategies for Unsatisfied Customers
OnDemand Webinar
Handling Negative Comments and Attacks From Customers
Handling Negative Comments and Attacks From Customers
OnDemand Webinar
How to Control Your Emotions When Dealing With Customers
How to Control Your Emotions When Dealing With Customers
OnDemand Webinar
Damage Control: How to Recover From a Customer Service Catastrophe
Damage Control: How to Recover From a Customer Service Catastrophe
OnDemand Webinar
Walk In Your Customer's Shoes: Empathy Skills And Techniques
Walk In Your Customer's Shoes: Empathy Skills And Techniques
30
Years
Of Professional Training
14
Thousand
Courses and counting
1
Million
Served and counting

Frequently Asked Questions

How long will I have to complete the courses?
Once the Learning Path is started, you will have 90 days to complete the coursework for the certificate. Courses can still be completed after the 90 days, certificates however are only presented if courses are completed within 90 days of registration.
What devices can I use to take the course?
Courses are available to be taken on desktop, mobile and tablet devices.
When will I receive my certificate?
Once the coursework is completely finished, you will be able to download the printable certificate in your account. Please contact us at 866-352-9539 if you cannot access the certificate.
How many learning paths can I do?
You can take as many learning paths and earn as many certificates as you choose.

Get Started Today with the

Advanced Customer Service Learning Path

Learning Path

$199

  • 5 OnDemand Webinars
  • Dedicated Learning Path
  • Printable Certificate
  • Printable Transcript
  • Timeline Based Training
  • Personal Account
  • Training Reports

All-Access Pass

$699

  • Single 12 month license
  • Unlimited Learning Paths & Certifications
  • Unlimited Live Webinars
  • Unlimited OnDemand Webinars
  • Unlimited Videos & Slide Decks
  • Unlimited MP3 Recordings
  • State Specific Credit Tracker
Product ID: 107685LP