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Putting the WE in Wellness: 5 Skills Every Case Manager Should Use

Preach wellness with prevention and really make a difference in your patientsí and their familiesí lives.

Prevention and wellness are the new buzz words in health care, but most case managers throughout the continuum donít start with totally healthy patients. In fact, they often are focused on those that are or need to see themselves on a journey from health care crisis and chronic conditions to prevention, wellness, and self-management skills. This topic will describe the skills that case managers need to help their patients and their families along the path to wellness, wherever you work in the continuum.


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Why Lorman?

Over 29 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Definitions of Wellness and Illness

  • Several Definitions
  • Wheel of Wellness
  • Why Wellness Matters

Roles and Structures in the Continuum

  • Formal and Informal Roles
  • Why Is Case Management/Care Coordination Imperative?
  • Continuum Structures

5 Skills (and Tips to Go With Them)

  • Active Listening and Bonding: Knowing, Weaving, and Using Both Physical and Social Stories
  • Assess Current Level of Wellness Behavior and Readiness for Change
  • How to Set Realistic Goals, Especially for Patients With Chronic Conditions
  • Use Practical Teaching Methods and Tools
  • Identify and Overcome Provider, Patient and Family Barriers to Wellness

Summary

  • Need for Honest Evaluation of Self and Program
  • Final Thoughts and Questions
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Why Lorman?

Over 29 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on February 24, 2016.

Call 1-866-352-9540 for further credit information.

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No credit available.

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Why Lorman?

Over 29 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Karen Zander, RN, MS, CMAC, FAAN

Karen Zander, RN, MS, CMAC, FAAN

The Center for Case Management Inc

  • 19 years at New England Medical Center (now Tufts), Boston as inpatient psychiatric staff nurse, head nurse, supervisor, general staff educator, and organizational development specialist, and first consultant for The Center for Case Management; part of the original team that developed critical paths (CareMapô tools) and clinical case management
  • 10 years as a psychiatric clinical specialist (CNS) providing psychotherapy to caseload of patients
  • Principal and co-owner of The Center for Case Management, 1992 to 2013
  • President and CEO of The Center for Case Management, 2013 to present
  • 3 yearsí member of Partners Care at Home Patient Advisory Board, Boston
  • Wrote/co-wrote numerous articles, webinars, texts including three with HCPro: Hospital Models of Case Management: Evidence Connecting the Boardroom to the Bedside, 2008; Competency Evaluation Tools for Case Management Professionals, 2nd ed, 2009; and Walsh and Zander, Emergency Department Case Management: The Compendium of Best Practices, 2nd ed, 2014
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Product ID: 397608
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