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Putting the WE in Wellness: 5 Skills Every Case Manager Should Use

Preach wellness with prevention and really make a difference in your patients’ and their families’ lives.

Prevention and wellness are the new buzz words in health care, but most case managers throughout the continuum don’t start with totally healthy patients. In fact, they often are focused on those that are or need to see themselves on a journey from health care crisis and chronic conditions to prevention, wellness, and self-management skills. This topic will describe the skills that case managers need to help their patients and their families along the path to wellness, wherever you work in the continuum.


Runtime: 87 minutes
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Why Lorman?

Over 29 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Definitions of Wellness and Illness

  • Several Definitions
  • Wheel of Wellness
  • Why Wellness Matters

Roles and Structures in the Continuum

  • Formal and Informal Roles
  • Why Is Case Management/Care Coordination Imperative?
  • Continuum Structures

5 Skills (and Tips to Go With Them)

  • Active Listening and Bonding: Knowing, Weaving, and Using Both Physical and Social Stories
  • Assess Current Level of Wellness Behavior and Readiness for Change
  • How to Set Realistic Goals, Especially for Patients With Chronic Conditions
  • Use Practical Teaching Methods and Tools
  • Identify and Overcome Provider, Patient and Family Barriers to Wellness

Summary

  • Need for Honest Evaluation of Self and Program
  • Final Thoughts and Questions
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Why Lorman?

Over 29 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on February 24, 2016.

Call 1-866-352-9540 for further credit information.

Audio & Reference Manual

No credit available.

MP3 Download

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Why Lorman?

Over 29 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Karen Zander, RN, MS, CMAC, FAAN

Karen Zander, RN, MS, CMAC, FAAN

The Center for Case Management Inc

  • President and CEO of The Center for Case Management Inc
  • Her pioneering work with clinical case management and CareMap® systems began at New England Medical Center Hospitals (now Tufts Medical Center) in Boston 30 years ago and is internationally recognized
  • Hospitals and Health Networks named her a “Cutting Edge” leader
  • Wrote many articles about case management and editor of The New Definition newsletter
  • Has also written several case management texts: 1) Competency Evaluation Tools for Case Management Professionals (2009) , 2) Emergency Department Case Management: The Compendium of Best Practices 2nd edition with K.Walsh (2014), and Hospital Case Management Models: Evidence Connecting the Bedside to the Boardroom (2008) which is being updated for 2017
  • Has been on the Partners Care at Home Advisory Board, and has been a cellist in the New Philharmonia Orchestra for 20 years
  • B.S.N. degree, Illinois Wesleyan University; M.S. degree in Psychiatric-Mental Health Nursing, Boston University, post-graduate credits in large system change from Massachusetts Institute of Technology, and a Doctorate in Humane Letters (DHL), honoris causa, from Ill. Wesleyan University
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Product ID: 397608
Published 2016
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