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The Financial Side of Customer Service

Gain a clear understanding of how customer service greatly impacts a company's revenue.

There is a distinct connection between customer service, loyalty and bottom line results. Many businesses do not invest enough time on the revenue impact of customer service, however, research in the field illustrates that a poor user experience (UX) negatively impacts present and future revenue flows. Research conducted by the Temkin Group illustrates that a moderate increase in customer experience generates an average revenue increase of $823 million over three years for a company with $1 billion in annual revenues. Not being attentive to the financial side of customer service will potentially harm revenue, your brand and future competitive placement. You will gain an understanding of how to create a positive impact financially, competitively and for future health.

64 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Customer Service Trends and Expectations

Customer Power and How It Harms Revenue

The Financial Side - a Perspective in Revenue Impact on CAGR and EBITDA

Customer Service and Its Positive Impact on Sales and Marketing

Selection and Hiring Choosing the Proper People to Care for Your Asset

Processes and Procedures That Aid Revenue Flow

Net Promoter Score and Other Tools That Win Loyalty While Aiding Revenue

Customer Touchpoints - How to Win the Revenue War for Client Experience

Best Practices for a Win-Win

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on November 30, 2018.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

Dr. Drew Stevens, Ph.D.

  • International financial educator specializing in retirement optimization
  • Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
  • Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
  • Expertise in creating holistic retirement plans to maximize income and mitigate risk
  • Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
  • Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
  • Renowned international keynote speaker, workshop provider, and media host
  • NSSA, AHIP, and IRMAA certified
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 397081
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