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60-minute live streaming program
  • November 9
  • 1:00 - 2:00 pm EST

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Strategies to Tame Incivility and Boost Cooperation in the Workplace

November 9

Learn about the common causes of incivility in the workplace and what you can do to promote cooperation.

Incivility has permeated our culture and our workplaces. From national politics to court rooms to media to work, people have learned not to be nice to each other. While bullying and misbehaviors are decried, very little is done to support a culture of civility. The result is conflict, chaos, loss of productivity, low morale, and costly turnovers. This topic helps leaders, supervisors and managers understand the causes of incivility and provides actionable ideas to promote civility and cooperation in teams and workplaces.

Learning Objectives

- You will be able to describe the common causes of incivility in the workplace.

- You will be able to lead a meeting in a way that promotes civility, respect, and cooperation between the participants.

- You will be able to identify what you can do to promote civility and cooperation among your direct reports.

- You will be able to recognize the difference between management and leadership.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Causes Incivility?
  • Ignorance
  • Lack of Motivation or Incentive
  • Laziness
  • Leadership
  • Organizational and Cultural Norms
Why Don't People Cooperate?
  • Don't Know How
  • Have a Competitive, Adversarial World-View
  • Workplace Culture Is Based on Individual Reward and Recognition
  • Management Is Authoritarian
  • Leadership
What Can You Do About It?
  • Dealing With the People That Report to You Is Your Job
    • Treat Them With Respect
    • Listen to the Emotions, Not the Words
    • Teach Your People How to ProblemSolve
    • Errors and Mistakes Are Teaching Moments
    • Know Your People and What Motivates Them
    • Understand and Practice the Difference Between Leadership and Management
    • Provide Direction, Safety, and Certainty the Psychological Roles of Leadership
  • Teach by Example
    • Do You Have Time to Be Civil?
    • Are You Motivated to Be Civil, No Matter the Provocation?
    • Can You Be the Wise Elder in the Room?
  • Create "Kindergarten" Rules Around Simple Manners
    • "Please" and "Thank You"
    • Talk Directly Rather Than Email or Text
    • Model Politeness and Respect Even When Profoundly Disrespected
    • Establish Ground Rules During Meetings
    • Have a Written Agenda
Things You Can Do for Yourself
  • Learn How to Mediate
  • Raise Your Emotional Intelligence
  • Learn How to Coach
  • Work Two Levels Down
  • Train Your People to Be Leaders
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on February 15, 2017.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • HR Certification Institute 1.0
     
  • This program has been approved for 1.0 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for supervisors, team leaders, business owners and managers, presidents and vice presidents.

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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Douglas E. Noll, J.D., M.A.

Douglas E. Noll, J.D., M.A.

Noll Associates

  • Full time peacemaker and mediator, specializing in difficult, complex, and intractable conflicts
  • Fellow in the International Academy of Mediators
  • Named California Lawyer of the Year, by California Lawyer magazine
  • Listed in Best Lawyers in America, and Lawyer of the Year
  • Achieved the highest rating in the Martindale-Hubbell Law Directory
  • Northern California Super Lawyer in Dispute Resolution
  • Adjunct faculty, Straus Institute of Dispute Resolution, Pepperdine School of Law
  • Acclaimed international speaker and workshop presenter
  • Winner of the 2012 Book Award by the CPR Institute
  • Wrote three books, numerous book chapters, articles and blogs on dispute resolution
  • Creator of two online courses in legal negotiation and rapid de-escalation skills
  • Co-founder of the award-winning Prison of Peace Project
  • Can be contacted at 800-785-4487, [email protected] or http://dougnoll.com
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 401116
Published 2017
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