Available in:

OnDemand Course

Preparing Effective Service Level Agreements (SLAs)

Learn how to draft service level agreements that benefit all parties to a transaction.

Business teams and their attorneys often face uphill challenges with establishing, reviewing, negotiating, implementing, and monitoring service level agreements effectively. There is often little upfront attention to the business objectives that should set the basis for service level requirements at the outset of a relationship and, too often, customers in technology and outsourcing relationships rely on a provider's standard or proposed service levels, rather than defining the business needs at the outset of the relationship and establishing service levels to meet those needs. This topic will help the teams responsible for establishing and managing commercial relationships with approaching the upfront requirements analysis that leads to effective service levels and will provide strategies for these teams to implement ongoing management and monitoring of service levels and commercial relationships. The material will provide clarity and guidance on what relationships merit service level agreements, when to scale service levels based on the type of services, and how to effectively identify, draft, negotiate, implement, and monitor service level agreements. As commercial relationships trend towards cloud technology and outsourced services, service level agreements of all types have become a core competency for general counsel and business teams. This material will provide these teams with a depth of understanding and practical tools to use service levels as a means of protecting the organization and providing additional value in commercial relationships.

91 minutes
Certificate of Completion
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Service Levels Agreements Overview

  • Identifying Different Types of SLAs
  • Evaluating Risk to Establish Effective SLAs
  • Scaling SLAs to Deliver Value

Effectively Addressing SLAs

  • Engaging Business Teams in Defining Service Requirements
  • Identifying and Locking in SLAs in the Cloud
  • Service Level Commitments in Outsourcing Relationships

SLAs After Execution

  • Governance and Service Level Monitoring
  • Supplementing Service Level Requirements
  • Adapting Service Levels in an Evolving Business Environment
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on May 6, 2019.

Call 1-866-352-9540 for further credit information.

No Credit Available

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Elizabeth A. Lamontagne

Elizabeth A. Lamontagne

Foley & Lardner LLP

Elizabeth A. Mitro

  • Associate in Foley & Lardner LLP’s Boston office
  • Practice includes advising companies of all sizes on development and commercialization of intellectual property assets and negotiating software license, professional and consulting services, nondisclosure, data security, service level, marketing, and cloud computing agreements
  • Worked as in-house corporate counsel and served as a strategic adviser to senior management providing legal guidance on data security, privacy, marketing, intellectual property, product development and manufacturing
  • Admitted to practice in Massachusetts and New Hampshire
  • J.D. degree, Northeastern University School of Law; B.S. degree, magna cum laude, Boston University
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 405485
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!