Show navigation

Available in:

OnDemand Webinar

Practical Tips to Sell More and Make More

Learn to be seen as a trusted advisor to all of your customers, gain their loyalty and win more sales.

Maximizing sales should be the goal of every salesperson and department. Whether you up-sell, cross sell or become the sole source for your customers, you can make yours customers-for-life when you apply practical skills to go beyond satisfaction to build trust, engender loyalty and garner allegiance over time. Learn ways to be seen and known, showcase your wisdom, share your expertise and sell from the position of trusted advisor, whether face to face or virtually.


Runtime: 59 minutes
Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Networking 101: Build Relationships That Lead to Sales

  • Why You? Elevator Pitch to Showcase Uniqueness/Edge
  • Give to Get: Share Your Wisdom to Establish Your Credentials:Columns, White Papers and Industry Speaking
  • Keep in Touch and Stay in Your Customers'/Prospects' Periphery
  • E-Zines and Blogs
  • Linkedin, Listservs and Becoming a Trusted Advisor

Cold Calling Tips and Scripts

  • Bypassing Gatekeepers to Connect to Decision Makers
  • Ad-Libbing From Scripts
  • Don't Forget to Ask Questions and Listen!
  • Needs and Wants

Overcoming Objections

  • Welcome Objections as Insights Into Concerns
  • Anticipate Key Objections and Leverage Their Responses
  • Remove Impediments Before Closing

Sympatico: Developing Customers for Life

  • Up-Sells and Cross Sells
  • Growing With Your Customers
  • Selling More Through Service
  • Celebrating Your Customers' Successes
Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Craig Harrison

Craig Harrison

Expressions Of Excellence! (TM)

  • Founder of Expressions of Excellence!, a full service training firm
  • Provides sales and service solutions for organizations, and communication and leadership skills for individuals
  • Author of Stellar Service: Merge NOW with WOW to Win Customers for Life! (www.mergenowwithwow.com)
  • Author of a series of books on communication and leadership, a pocketbook on leadership, three tips booklets, a CD, and hundreds of published articles on sales and service, communication, leadership, excellence and more
  • Founding president, dean emeritus of the Speakers Academy of National Speakers Association - Northern California chapter
  • Adjunct faculty, University of California Santa Cruz, Silicon Valley Campus
  • Interviewed John Wooden, Sully Sullenberger, Harvey Mackay, and has been interviewed by 60 Minutes, BBC Radio, and Financial Times of London
  • Past president, International Customer Service Association of SF Bay Area Silicon Valley
  • B.A. degree, University of California at Santa Cruz
  • Can be contacted at 510-547-0664, [email protected] or www.ExpressionsOfExcellence.com
Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 395980
Published 2015
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!