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Risk Management in Telephone Triage: Lessons Learned From Telephone Triage Litigation

Understand the risks associated with telephone triage and learn strategies to improve patient care and provide quality advice to patients.

Understand the risks associated with telephone triage and learn strategies to improve patient care and provide quality advice to patients. Digital technology, such as telephones and the Internet, has become an integral component of provider-patient interactions. However, without proper training and accountability, such technology may result in improper diagnosis and management and increase legal liability. You will receive a brief overview of malpractice and important considerations when providing telephone advice, using a case study approach.

Runtime: 65 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction

The Regulatory Basis of Telehealth Practice

Fundamentals of Telephone Triage Services

Important Torts in Telehealth

Methods to Improve Quality of Care and Reduce Liability

Questions and Answers

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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This course was last revised on June 29, 2018.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

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Tina Grall, M.S.N., RN, FNP-C

North Side Hospital

  • 38 years’ experience as a nurse, 33 years’ experience in oncology, including chemotherapy administration
  • Professional presentations on nursing and education topics
  • Written several publications related to nursing and nursing education; The Sunny Side, a humor newsletter for cancer pts (1/1990-12/2994), The Oncology Oracle, a newsletter for consumers spotlighting new cancer treatments (6/1990-12/1994), Laugher is the Best Medicine, The Complete Chemotherapy Course presented through Columbus State University 21.4 CEU (4/1997), and The Bereavement Packet, a collection of info to help families through the grieving process (1996-1999)
  • Member of Oncology Nursing Society, American Nurse Practitioner Association & Sigma Theta Tau
  • M.S.N. degree in nursing FNP-C Georgia College and State University; Macon Campus; B.S.N. degree, Thomas University Thomasville, Georgia; A.D. degree Georgia College and State University; Milledgeville, Georgia
  • Can be contacted at [email protected] or 678-491-5655
Katie Morales, Ph.D., RN, CNE

Katie Morales, Ph.D., RN, CNE

Berry College

  • Assistant professor of Nursing at Berry College
  • 32 years’ experience as a nurse, 12 years’ experience as a legal nurse consultant, and 6 years’ experience in education
  • Professional presentations on nursing and education topics
  • Written several publications related to nursing and nursing education: Active learning strategies to enhance nursing students’ knowledge of pharmacology. Nursing Education Perspectives, 38 (2). 100-102 doi: 10.1097/01.NEP.0000000000000085; Morales, K. (2017). QSEN Teaching strategy: Using an aquarium and pump to demonstrate cardiac function. Retrieved from http://qsen.org/qsen-teaching-strategy-using-an-aquarium-and-pump-to-demonstrate-cardiac-function/; Morales, K. (2016). Use of an Aquarium and Pump to Demonstrate Cardiac Function. Nursing Education Perspectives, 37 (6). 354–355 doi: 10.1097/01.NEP.0000000000000084; Morales, K. (2017). Politics and nursing: Get Involved. Georgia Nursing, (77) 1. P. 4 2009-Present Contributor Nursetogether.com
  • 2009-2011 Subject Matter Expert Nurses Network; 2016 Pharmacology Made Insanely Easy eighth edition; 2016 Nursing Made Insanely Easy eighth edition; 2016 Keeping It Real! Simplified second edition; 2011 Emergency Nursing Bible fifth edition; 2010 Legal Nurse Consulting: Principles & Practice third edition
  • Member of Phi Kappa Phi, Golden Key International Honour Society, Association for General & Liberal Studies and Graduate Nursing Student Academy
  • Ph.D. degree, Georgia Baptist College of Nursing of Mercer University; M.S. degree in nursing education, Grand Canyon University; B.S. degree in nursing, University of Phoenix; associate degree in nursing, Columbus State University
  • Can be contacted at [email protected], 706-889-2915 or on Twitter® @KMorales
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Product ID: 401880
Published 2018
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