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OnDemand Course

Managing Negative Chatter in the Workplace

Take steps to combat the negative communication that is robbing your organization of productivity and positive energy.

Negativity is seemingly unavoidable in the workplace. Whether you work at a small or large company, it is present and can contribute greatly to the creation of a toxic work environment that adversely impacts employee performance as well as mental and emotional health. In this presentation, we will get to the source of negativity, learn how to handle it, prevent it, and work through it. Both manager roles and how managers can help employees experiencing negativity will be explored to provide a holistic lens into this common issue. Get ready to stop negativity in its tracks!

55 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Why Negative Chatter Exists

  • Definition
  • Why It Happens
  • When It Occurs
  • Effects of

Workplace Culture

  • Personalities
  • Inclusivity
  • Common Causes of Negative Chatter

Management Sets the Mood

  • Leadership Styles
  • Fairness
  • Tolerating vs. Allowing

Prevention Through Communication

  • Empathetic Response/Listening
  • Positivity vs. Toxic Positivity
  • How to Isolate Negativity in Conversation

Ongoing Solutions for Managers

  • Feedback and Action Not Reaction
  • Resources
  • Reflection
  • Maintanence

Ongoing Solutions for Employees

  • Tips

Case Studies/Closing

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on September 22, 2022.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Amy Nolan

Amy Nolan

Life Design by Amy

  • Board-certified life and executive and licensed psychotherapist
  • Practice primarily helps busy professionals with an emphasis on work-life balance and the consciousness of self-care
  • Public speaker for her own company, trainer of the Center for Credentialing & Education, writes curriculum for Rutgers University and has written curriculum/content for the Institute for Integrative Nutrition
  • Has provided over 200 presentations and training to various organizations and sold her previous mental health practice to a corporate entity
  • Has been featured in the New York Post, as well as other magazines and online blogs
  • Ed.S. degree in organizational management; Master’s degree in counseling psychology
  • Can be contacted at [email protected], www.lifedesignbyamy.com, or on Instagram @lifecoachamy
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

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Product ID: 410057
Published 2022
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