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Live Webinar

60-minute live streaming program
  • May 14
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Webinar
Audio & Reference Manual
MP3 Download

Maintain Positive Working Relationships With Everyone on Your Team

May 14

Learn effective strategies to create and maintain positive, valuable work relationships.

In today's fast paced environment, good communication skills are not good enough. We need to learn Intentional Engagement in order to create rapport, trust, and ultimately, a climate where all members feel valued and respected. Only when employees feel recognized as valuable individuals, will they strive to produce to their fullest potential. This topic provides you Intentional Engagement techniques that empower you to create trust, build alliances, and leave your team members feeling understood, valued, and motivated.

Learning Objectives

- You will be able to recognize phrases and questions that erode trust and shut down communication.

- You will be able to describe the four relating types and adapt your message to each.

- You will be able to identify and match a person's communication style in order to create rapport.

- You will be able to define which phrases and questions help open communication and which help to shut it down.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction: The Power of Imparting Value and Showing Respect
How to Key Into Each Employee's Relating Style
  • Identify the Four Relating Types
  • Understand What Drives, Concerns, and Motivates Each Type
  • Speak Their Language; Not Yours
How to Match Communication Style to Each Individual and Create Quick Rapport
  • Master Visual Communication
  • Use Your Voice to Convey Your Meaning
  • Choose the Right Words to Ensure Your Message Comes Through
How to Create Open Engagement With Anyone
  • Phrases That Open Communication
  • Phrases to Avoid
  • Questioning Do's and Don'ts
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on November 21, 2017.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. Please note: This program is considered self-paced. There is a 30 PDC maximum for self-paced programs. For more information about certification or recertification, please visit www.shrmcertification.org.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • HR Certification Institute 1.0
     
  • This program has been approved for 1.0 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. Please note: This program is considered self-paced. There is a 30 PDC maximum for self-paced programs. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for supervisors, team leaders, business owners and managers, presidents, vice presidents and human resource professionals.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Januarie Wood

Januarie Wood

UltraLifeSolutions, LLC

  • Owner of UltraLifeSolutions, LLC
  • Twenty years speaking experience
  • Trains and mentors individuals to live and operate from a higher place, and speaks in public seminars and within corporations and organizations throughout the States and Canada
  • Seminars and workshops are on the topics of Intentional Engagement, Intuitive Intelligence, Advanced Stress Release Techniques, and other communication topics
  • Featured in several publications including local business journals, 417 magazine, Today's Woman magazine, and on news programs on ABC, NBC, FOX, and CBS
  • Has spoken for Kansas City School Board, Tusculum College, Cal Polly State University, Justice Jewelers, Wichita State University, AHP Corp, and other groups and organizations around the United States and Canada
  • Can be contacted at 816-803-3457, twitter.com/januarie or facebook.com/coachJanuarie
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Can't Attend?

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 402049
Published 2017, 2018
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