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How to Communicate With Overly Sensitive Employees

Get work done. Learn how to effectively communicate with colleagues who take criticism hard and/or personally. According to research, highly sensitive people make up as much as 20% of the population. This typically means that there's a good chance that the workforce will have people who are overly sensitive and take things personally often times resulting in conflict in the workplace. This topic provides tips to managers, supervisors, HR personnel, presidents, vice presidents and team leaders on how to handle and effectively communicate with them. This topic also outlines methods to actively listen and engage with employees while highlighting the importance of managing tone and body language when communicating. It is vital to any business or organization to learn and understand how to maintain effective communication with employees. Failure to do so has resulted in many businesses being affected by lawsuits of various kinds that have negatively impacted their financial health. This information is important for all those in leadership roles to ensure the overall wellbeing of their employees.


Runtime: 57 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Understanding Emotions

  • How to Read Emotional Cues and Signals
  • How to Demonstrate Empathy and Transform Problems
  • How to Anticipate and Handle Responses to Change

Speaking Responsively

  • Word Management - How to Choose the Right Words When Dealing With Sensitive Employees
  • Tone Management - How to Prevent Using the Wrong Tone When Communicating With Employees
  • Managing Body Language - How to Speak More With Words Than Body Language

Listening Actively and Effectively

  • Listen to What Words Don't Say - How to Identify Non-Verbal Communication
  • Reading Between the Lines - How to Achieve Clarity
  • Tune in and Stay Tuned - How to Be Fully Attentive
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Uwayne Turnbull

Uwayne Turnbull

Turnbull Group Inc

  • President and CEO of Turnbull Group Inc
  • Practice emphasizes all aspects of leadership, management and professional development
  • Conducts regular seminars on leadership and management, and customer service training
  • Keynote speaker for The Ramblings Club’s Annual Scholarship Dinner (2014 to 2016)
  • Attended Fordham University and Devry College
  • Can be contacted at 646-470-8194 or [email protected]
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 398975
Published 2016, 2018
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