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Live Webinar

60-minute live streaming program
  • January 17
  • 1:00 - 2:00 pm EST

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How to Communicate With Overly Sensitive Employees

January 17

Learn how to effectively communicate with colleagues who take criticism personally.

Management today must learn to deal effectively with people from a diverse background, including those whose experiences have left them ‘overly-sensitive' to criticism. Being careful not to scare these people, while at the same time knowing the necessity to offer needed constructive criticism, is difficult. During this topic we offer suggestions for how managers can find the balance and communicate effectively with people who are reacting personally. This information is appropriate for all levels of leadership and management in an organization of any size.

Learning Objectives

- You will be able to identify what triggers emotions in overly sensitive employees.

- You will be able to recognize nonverbal communications in order to address them accordingly.

- You will be able to define the characteristics of active listening.

- You will be able to discuss the importance of managing tone and body language when communicating.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Understanding Emotions
  • How to Read Emotional Cues and Signals
  • How to Demonstrate Empathy and Transform Problems
  • How to Anticipate and Handle Responses to Change
Speaking Responsively
  • Word Management - How to Choose the Right Words When Dealing With Sensitive Employees
  • Tone Management - How to Prevent Using the Wrong Tone When Communicating With Employees
  • Managing Body Language - How to Speak More With Words Than Body Language
Listening Actively and Effectively
  • Listen to What Words Don't Say - How to Identify Nonverbal Communication
  • Reading Between the Lines - How to Achieve Clarity
  • Tune in and Stay Tuned - How to Be Fully Attentive
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • HR Certification Institute 1.0
     
  • This program has been approved for 1.0 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • IAAP (Pending)
     
  • This course has been submitted for approval to the International Association of Administrative professionals for recertification point(s).
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for supervisors, team leaders, business owners and managers, presidents, vice presidents and human resource professionals.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

ArLyne Diamond, Ph.D.

ArLyne Diamond, Ph.D.

Diamond Associates

  • Founder and president of her consulting company, Diamond Associates which was established in 1981
  • Has been consulting organizations about people and their processes for well over thirty years; clients range from small business and professional practice owners to large publicly held companies and government agencies
  • Works with all levels of leadership and management in an organization, consulting and coaching helping to provide them with the tools they need to be more effective in managing others
  • In addition to consulting she taught a range of graduate courses in both psychology and many soft skill courses in an M.B.A. program
  • Her consulting work includes helping people learn how to communicate effectively, reduce conflict, and increase management’s ability to get the best out of themselves and others
  • In four of her five published books, she offers many tips on how to deal more effectively with people from diverse backgrounds. These books are: Culture: Inside the Company and Outside the Country; Leading and Managing a Global Workforce; Conflict in the Workplace: Causes and Cures and Training Your Board of Directors
  • Spent almost five years teaching in an M.B.A. program where she taught many courses including the capstone Human Resources course; some of the other courses were "Career Decisions", "Leadership & Organizational Behavior", "Employment Law (Compliance issues)", "The Legal, Political and Ethical Dimensions of Business", "Quality and Performance Excellence", "International Business", "Change Management", "Negotiation Skills", and the M.B.A. Business Planning capstone
  • A prolific writer having published well over two hundred articles in various publications and has just completed her fifth book
  • Noted for helping her clients get the best out of themselves and others, she has been described as someone who is warm, trustworthy, intelligent and able to cleave to the essence of a problem
  • Can be contacted at 408-554-0110, [email protected] or www.DiamondAssociates.net
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 400545
Published 2016, 2018
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