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How to Communicate With Overly Sensitive Employees

Get work done. Learn how to effectively communicate with colleagues who take criticism hard and/or personally. According to research, highly sensitive people make up as much as 20% of the population. This typically means that there's a good chance that the workforce will have people who are overly sensitive and take things personally often times resulting in conflict in the workplace. This topic provides tips to managers, supervisors, HR personnel, presidents, vice presidents and team leaders on how to handle and effectively communicate with them. This topic also outlines methods to actively listen and engage with employees while highlighting the importance of managing tone and body language when communicating. It is vital to any business or organization to learn and understand how to maintain effective communication with employees. Failure to do so has resulted in many businesses being affected by lawsuits of various kinds that have negatively impacted their financial health. This information is important for all those in leadership roles to ensure the overall wellbeing of their employees.


Runtime: 57 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Understanding Emotions

  • How to Read Emotional Cues and Signals
  • How to Demonstrate Empathy and Transform Problems
  • How to Anticipate and Handle Responses to Change

Speaking Responsively

  • Word Management - How to Choose the Right Words When Dealing With Sensitive Employees
  • Tone Management - How to Prevent Using the Wrong Tone When Communicating With Employees
  • Managing Body Language - How to Speak More With Words Than Body Language

Listening Actively and Effectively

  • Listen to What Words Don't Say - How to Identify Nonverbal Communication
  • Reading Between the Lines - How to Achieve Clarity
  • Tune in and Stay Tuned - How to Be Fully Attentive
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on January 17, 2018.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

ArLyne Diamond, Ph.D.

ArLyne Diamond, Ph.D.

Diamond Associates

  • Founder and president of her consulting company, Diamond Associates which was established in 1981
  • Has been consulting organizations about people and their processes for well over thirty years; clients range from small business and professional practice owners to large publicly held companies and government agencies
  • Works with all levels of leadership and management in an organization, consulting and coaching helping to provide them with the tools they need to be more effective in managing others
  • In addition to consulting she taught a range of graduate courses in both psychology and many soft skill courses in an M.B.A. program
  • Her consulting work includes helping people learn how to communicate effectively, reduce conflict, and increase management’s ability to get the best out of themselves and others
  • In four of her five published books, she offers many tips on how to deal more effectively with people from diverse backgrounds. These books are: Culture: Inside the Company and Outside the Country; Leading and Managing a Global Workforce; Conflict in the Workplace: Causes and Cures and Training Your Board of Directors she’s also written Conducting Workplace Investigations: Designated Investigator
  • Spent almost five years teaching in an M.B.A. program where she taught many courses including the capstone Human Resources course; some of the other courses were "Career Decisions", "Leadership & Organizational Behavior", "Employment Law (Compliance issues)", "The Legal, Political and Ethical Dimensions of Business", "Quality and Performance Excellence", "International Business", "Change Management", "Negotiation Skills", and the M.B.A. Business Planning capstone
  • Can be contacted at 408-554-0110, [email protected] or www.DiamondAssociates.net
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Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 400545
Published 2018
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