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Live Webinar

90-minute live streaming program
  • February 22
  • 1:00 - 2:30 pm EST

Also available as:

OnDemand Webinar
Audio & Reference Manual

Best Practices for Communicating Performance Expectations and Goals

February 22

Enhance your employees' performance by communicating your expectations and your strategy to get there.

Communication is key to achieving performance goals. But not all methods of communicating performance expectations and goals are effective. If goals are not clearly communicated and agreed upon, workers will not achieve them-and the organization will not achieve its goals. This topic will help the persons responsible for communicating performance expectations and goals understand how to work with people to clearly communicate those goals. This information will also help managers understand how to bring their efforts at communicating performance expectations and goals in line with organizational best practices.

Learning Objectives

- You will be able to discuss the what and why of communicating performance expectations and goals.

- You will be able to describe how communication strategy is tied to organizational strategy.

- You will be able to review how performance expectations and goals are developed.

- You will be able to explain how to conduct performance expectation and goal discussions.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The What and Why of Communicating Performance Expectations and Goals
  • What Is Communication Strategy? How Is the Strategy Developed and Implemented for Performance Expectations and Goals?
  • Why Is Communication Strategy Important in Best Practice for Communicating Performance Expectations?
  • How Is Communication Strategy Tied to Organizational Strategy?
How Are Performance Expectations and Goals Developed?
  • Defining Key Performance Indicators
  • Developing Key Performance Indicators Tied to the Balanced Scorecard
  • Communicating Key Performance Indicators as Performance Expectations
  • Using Alternatives to Key Performance Indicators
Conducting Performance Expectation and Goal Discussions
  • Planning the Discussion
  • Opening the Discussion
  • Conducting the Discussion With Workers
  • Closing the Discussion and Ensuring Support for Performance Expectations and Goals
  • Using the Discussion in Combination With Other Communication Approaches
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • HR Certification Institute 1.5
     
  • This program has been approved for 1.5 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • IAAP 1.5
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
     
  • SHRM 1.5
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for supervisors, team leaders, business owners and managers, human resource managers, presidents, vice presidents and administrative professionals.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow

William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow

Rothwell & Associates, Inc

  • President of Rothwell & Associates, Inc. (see www.rothwellandassociates.com) and professor, Penn State University, University Park
  • Practice emphasizes all aspects of talent management and succession planning
  • Conducts regular seminars on talent management, succession planning, and organization development
  • Wrote 107 books—including Evaluating Organization Development: How to Ensure and Sustain the Successful Transformation (CRC Press, 2017), Marketing Organization Development Consulting: A How-To Guide for OD Consultants (CRC Press, 2017), Assessment and Diagnosis for Organization Development: Powerful Tools and Perspectives for the OD practitioner (CRC Press, 2017), Community College Leaders on Workforce Development (Rowman & Littlefield, 2017), Organization Development in Practice (ODNetwork, 2016), Mastering the Instructional Design Process (Wiley, 2016), Practicing Organization Development, 4th ed. (Wiley, 2015), Effective Succession Planning, 5th ed. (AMACOM, 2015), The Competency Toolkit, 2 vols., 2nd ed. (HRD Press, 2015), Beyond Training and Development, 3rd ed. (HRD Press, 2015), The Leader’s Daily Role in Talent Management (McGraw-Hill, 2015), Organization Development Fundamentals (ATD, 2015), Creating Engaged Employees (ATD, 2014), Becoming An Effective Mentoring Leader: Proven Strategies for Building Excellence in Your Organization (McGraw-Hill, 2013), Talent Management: A Step-by-Step Action-Oriented Approach Based on Best Practice (HRD Press, 2012), the edited three-volume Encyclopedia of Human Resource Management (Wiley/Pfeiffer, 2012), Lean But Agile: Rethink Workforce Planning and Gain a True Competitive Advantage (AMACOM, 2012), Invaluable Knowledge: Securing Your Company’s Technical Expertise-Recruiting and Retaining Top Talent, Transferring Technical Knowledge, Engaging High Performers (AMACOM, 2011), Competency-Based Training Basics (ASTD Press, 2010), Effective Succession Planning: Ensuring Leadership Continuity and Building Talent from Within, 4th ed. (AMACOM, 2010), Practicing Organization Development, 3rd ed. (Pfeiffer, 2009), The Manager’s Guide to Maximizing Employee Potential: Quick and Easy Ways to Build Talent Every Day (AMACOM, 2009), Basics of Adult Learning (ASTD, 2009), HR Transformation (Davies-Black, 2008) and Working Longer (AMACOM, 2008)
  • Member of Association for Talent Development and the Society for Human Resource Management
  • Can be contacted at 814-234-6888 or [email protected]
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Product ID: 400590
Published 2017, 2018
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