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Be Assertive: Confrontation Skills for Managers and Supervisors

Gain a better understanding of how managers can address and resolve workplace conflict using assertiveness and confrontation skills.

Every workplace has conflict. It cannot be avoided. Conflict ranges from huge decisions such as where to build a new manufacturing plant or what software to buy to simple decisions like where should we go for lunch and what hotel do we want to book for the holiday party. Managers are expected to resolve the conflicts and most managers are ill-equipped to do so. When managers fail to resolve conflicts, bad attitudes fester and a toxic environment is created. Morale slips in the organization and the best workers end up leaving for greener pastures on the other side of the fence. Don't let your organization wallow in conflict. Become a superior manager who knows how to de-escalate and resolve conflict in a way that allows individuals and teams to come together on common goals and learn to collaborate, not retreat to separate corners, refusing to budge on their opinions. As you go through this material, you'll gain communication, confrontation, and assertiveness skills that will give you confidence in your abilities to resolve conflict when it raises its ugly head. The only thing I can't do for you in this topic is practice with you, for assertiveness and conflict resolution words and thought processes take practice. So plan to find a buddy and work on the skills during lunch. You'll be amazed at the results.

Runtime: 70 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Understanding Assertiveness

  • Differentiating Between Assertiveness and Passivity and Aggression
  • Choosing Assertiveness Techniques in Confrontational Conversations
  • Understanding Personalities and Workplace Conflict

Assertiveness and Workplace Conflict

  • Learn the Stages of Conflict and De-Escalation Techniques
  • Gain the Skill to Use Positive and Assertive Confrontation Skills
  • Be Assertive When Describing Consequences
  • Acquire Resolution Strategies

Gaining Personal Power Through Documentation

  • Set up a Process for Documenting Facts and Objective Information
  • Monitor Emotional States
  • Practice Active Listening and Reflection Techniques
  • Enter Employees' Confrontations With an Open Mind and Willingness to See Different Viewpoints
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on February 2, 2018.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. Please note: This program is considered self-paced. There is a 30 PDC maximum for self-paced programs. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Karla Brandau, CEO

Karla Brandau, CEO

Workplace Power Institute

  • CEO of Workplace Power Institute
  • Areas of emphasis: 21st century leadership skills, personality training, productivity training with an emphasis on time management and Microsoft Outlook
  • Conducts regular speeches, seminars and workshops in all of these areas
  • Author of several publications: Email Survival Skills, 101 Time Management Tips for Busy Professionals, Visual guides to Outlook 2010 and 2013, The Leadership of One, How to Earn the Gift of Discretionary Effort
  • B.A. degree in education
  • Certified Speaking Professional, Registered Corporate Coach, Certified Facilitator, Certified Professional Behaviors Analyst, Certified Professional Motivators Analyst
  • Can be contacted at [email protected], 770-923-0883 or on Twitter® @KarlaBrandau
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 401079
Published 2018
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