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IVR for Collections: It Does Work, If Used Correctly

Learn the new rules with interactive voice response system (IVR) and how it can be a great asset to your agency.Before the CFPB even whispered its intentions regarding new rules for collecting consumer debt and more specifically purchased debt, its expectations came through loud and clear through its many consent orders. You will learn how to manage your portfolios through modernized buy sell agreements, electronic transfers of data and docs, account scrubs and searches, IVR processes, call scripts, email and text communications and document their practices for the three year document retention period. With the new rules, come new opportunities and this topic will focus on how you can best embrace your organization's response to the new world of debt collection, meet the DBA certification requirements and distinguish yourself from the pack.


Runtime: 86 minutes
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Managing Your Portfolios Through Modernized Buy Sell Agreements

  • What Is a Buy/Sell
  • Why Include a Buy/Sell
  • New Buy/Sell Provisions

IVR Technology

  • What Steps Must Be Taken and Tools and Technology You May Use Before You Collect Debt
  • What Steps Must Be Taken and Tools and Technology You May Use Before, During and After Credit Reporting

Using Social Media to Skip Trace

  • Social Tracing
  • Social Risk
  • Best Practices

The IVR Process

  • Inbound Payment Processing
  • Outbound Notification and IVR Payment
  • Outbound Text Notification and IVR Payment

IVR Scripts

  • Writing Oral Consent Scripts
  • Scripts for E Payments
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on September 30, 2016.

Call 1-866-352-9540 for further credit information.

  • AL CPE
     
  • This course is acceptable for 1.5 live credit hour(s) through the Alabama State Board of Public Accountancy.
     
  • GA CPE
     
  • This program is applicable for CPE credit. *The Georgia State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • IA CPE
     
  • This program is applicable for CPE credit. *The Iowa State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • IN CPE
     
  • This program is applicable for self study CPE credit. *The Indiana State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • KY CPE
     
  • This Ondemand program is applicable for CPE credit. *The Kentucky State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • MA CPE
     
  • This Ondemand program is applicable for CPE credit. *The Massachusetts State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • MD CPE
     
  • This course is not pre-approved for CPE credit in your state however, it is applicable. *Please check the rules and requirements in your state for compliance.
     
  • ME CPE
     
  • This Ondemand program is applicable for CPE credit. *The Maine State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • MI CPE
     
  • This Ondemand program is applicable for CPE credit. *The Michigan State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • MO CPE
     
  • This Ondemand program is applicable for CPE credit. *The Missouri State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • MT CPE
     
  • This Ondemand program is applicable for CPE credit.* *The Montana State Board of Accountancy has final authority on the acceptance of individual courses and providers. Please check the rules and requirements for CPE compliance and calculate the amount of credit hours you can claim for self study courses.
     
  • ND CPE
     
  • This Ondemand program is applicable for CPE credit. *The North Dakota State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • NH CPE
     
  • This Ondemand program is applicable for CPE credit. *The New Hampshire State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • NV CPE
     
  • This Ondemand program is applicable for CPE credit.*The Nevada State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • OH CPE
     
  • This Ondemand program is applicable for CPE credit. *The Ohio State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • PA CPE
     
  • This Ondemand program is applicable for CPE credit. *The Pennsylvania State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • TX CPE 1.5
     
  • Lorman Business Center, Inc. has registered with the Texas State Board of Public Accountancy as a CPE Sponsor. This registration does not constitute an endorsement by the Board as to the quality of our CPE Program. This program qualifies for 1.5 hours of continuing professional education.
     
  • VA CPE
     
  • This Ondemand program is applicable for CPE credit. *The Virginia State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • WA CPE
     
  • This Ondemand program is applicable for CPE credit.* *Please check the rules and requirements in your state for compliance.
     
  • WY CPE
     
  • This Ondemand program is applicable for CPE credit. *The Wyoming State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     

Audio & Reference Manual

  • Arizona CLE 1.5
     
  • CA MCLE 1.5
     
  • GA CLE 1.5
     
  • HI CLE 1.5
     
  • IL CLE 1.5
     
  • ME CLE 1.5
     
  • MO CLE 1.8
     
  • MT CLE 1.5
     
  • NJ CLE 1.8
     
  • NV CLE 1.5
     
  • NY CLE 1.5 including Areas of Professional Practice 1.5
     
  • VT CLE 1.5
     
  • WA CLE 1.5 including Other 1.5
     
  • WV MCLE 1.8
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

MP3 Download

  • Arizona CLE 1.5
     
  • CA MCLE 1.5
     
  • HI CLE 1.5
     
  • IL CLE 1.5
     
  • ME CLE 1.5
     
  • MO CLE 1.8
     
  • MT CLE 1.5
     
  • NJ CLE 1.8
     
  • NV CLE 1.5
     
  • NY CLE 1.5 including Areas of Professional Practice 1.5
     
  • VT CLE 1.5
     
  • WA CLE 1.5
     
  • WV MCLE 1.8
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

David Kaminski

David Kaminski

Carlson & Messer, LLP

  • Partner at Carlson & Messer, LLP in Los Angeles
  • Specializes in the defense of banks, credit grantors, and collection agencies in all areas of financial services litigation
  • Recognized for his work involving the defense of consumer protection statutes, including the TCPA, the FCRA, FDCPA, EFTA, and regularly gives presentations at the leading industry trade organizations throughout the U.S.
  • Has substantial experience in class action and MDL litigation
  • Frequent contributor to numerous trade publications
  • From 2013 to 2015, he was the chair of the attorneys division of the ACA, Intíl. and was the recipient of 2014 ACA Attorney of the Year designation
  • Has substantial experience in class action and MDL litigation; he also serves as outside compliance counsel to the financial services industries and has developed policies and compliance/training programs to minimize their risks of liability
  • Regularly defends clients in investigations and proceedings initiated by the CFPB, FCC, FTC, and other federal and state government and regulatory agencies, with excellent results
  • Can be contacted at 310-242-2204 or http://cmtlaw.com/cm/
Ryan Thurman

Ryan Thurman

Contact Center Compliance Corporation

  • Sales and marketing director with Contact Center Compliance Corporation
  • More than 15 years of experience in the Contact Center Industry
  • Recognized as a compliance industry expert with a focus on State and Federal marketing and privacy regulations including TCPA, FTC, State and global compliance regulations
  • Moderator of the Contact Center Compliance Officers Forum on LinkedIn; also served as the regulatory chair of the West Coast Chapter of PACE
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 396590
Published 2016
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