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IVR for Collections: It Does Work, If Used Correctly

Learn the new rules with interactive voice response system (IVR) and how it can be a great asset to your agency.Before the CFPB even whispered its intentions regarding new rules for collecting consumer debt and more specifically purchased debt, its expectations came through loud and clear through its many consent orders. You will learn how to manage your portfolios through modernized buy sell agreements, electronic transfers of data and docs, account scrubs and searches, IVR processes, call scripts, email and text communications and document their practices for the three year document retention period. With the new rules, come new opportunities and this topic will focus on how you can best embrace your organization's response to the new world of debt collection, meet the DBA certification requirements and distinguish yourself from the pack.


Runtime: 86 minutes
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Managing Your Portfolios Through Modernized Buy Sell Agreements

  • What Is a Buy/Sell
  • Why Include a Buy/Sell
  • New Buy/Sell Provisions

IVR Technology

  • What Steps Must Be Taken and Tools and Technology You May Use Before You Collect Debt
  • What Steps Must Be Taken and Tools and Technology You May Use Before, During and After Credit Reporting

Using Social Media to Skip Trace

  • Social Tracing
  • Social Risk
  • Best Practices

The IVR Process

  • Inbound Payment Processing
  • Outbound Notification and IVR Payment
  • Outbound Text Notification and IVR Payment

IVR Scripts

  • Writing Oral Consent Scripts
  • Scripts for E Payments
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

Audio & Reference Manual

No credit available.

MP3 Download

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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

David Kaminski

David Kaminski

Carlson & Messer, LLP

  • Partner at Carlson & Messer, LLP in Los Angeles
  • Specializes in the defense of banks, credit grantors, and collection agencies in all areas of financial services litigation
  • Recognized for his work involving the defense of consumer protection statutes, including the TCPA, the FCRA, FDCPA, EFTA, and regularly gives presentations at the leading industry trade organizations throughout the U.S.
  • Has substantial experience in class action and MDL litigation
  • Frequent contributor to numerous trade publications
  • From 2013 to 2015, he was the chair of the attorneys division of the ACA, Intíl. and was the recipient of 2014 ACA Attorney of the Year designation
  • Has substantial experience in class action and MDL litigation; he also serves as outside compliance counsel to the financial services industries and has developed policies and compliance/training programs to minimize their risks of liability
  • Regularly defends clients in investigations and proceedings initiated by the CFPB, FCC, FTC, and other federal and state government and regulatory agencies, with excellent results
  • Can be contacted at 310-242-2204 or http://cmtlaw.com/cm/
Ryan Thurman

Ryan Thurman

Contact Center Compliance Corporation

  • Sales and marketing director with Contact Center Compliance Corporation
  • More than 15 years of experience in the Contact Center Industry
  • Recognized as a compliance industry expert with a focus on State and Federal marketing and privacy regulations including TCPA, FTC, State and global compliance regulations
  • Moderator of the Contact Center Compliance Officers Forum on LinkedIn; also served as the regulatory chair of the West Coast Chapter of PACE
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Product ID: 396590
Published 2016
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