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How to Say "No" and Still Keep Employees Happy

Be the best boss. Empower employees - even when turning down their requests - by understanding and appreciating what’s most important to them. You may be the best boss on earth, but you will need to say no to your employees from time to time. For any number of reasons, you may need to reject an idea, turn down a vacation request, or decline a raise. If you want the business to succeed, you can’t avoid these types of scenarios. As a leader, you can communicate with effectiveness and grace when you deliver information with a person’s natural wiring in mind. With the knowledge of someone’s wiring, you can recognize and appreciate what matters to them – leaving your employees empowered. This topic provides specific ways to say no based on your employee’s natural wiring (which you’ll be able to spot) that can improve workplace relationships, increase productivity, and strengthen employee morale.


Runtime: 61 minutes
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Define the Distinction Between Behaviors and Biological Wiring and How That Influences Communications

  • Identify Enhancements in the Field of Psychology and Where Natural Wiring Comes From
  • Explain the Distinction Between Wiring (Nature) vs. Behaviors (Nurture)
  • Explain Psychographics – How Wiring Is Measured

Identify the 4 Elements of Natural Wiring

Recognize the Cues to Determine What Matters Most to Employees Through the Lens of Their Natural Wiring

Distinguish the Most Optimal Way to Frame a No for Each Wiring Element That Keeps the Employee Empowered and Aligned With the Answer

Implement a 3-Step Communication Delivery Framework so That You Can Be Powerfully Self-Expressed as a Leader Even Under the Most Difficult Circumstances, Including:

  • Ways to Manage Your Own Wiring
  • Cues to Determine the Other Person's Wiring
  • Where Self-Confidence Is Derived From
  • Optimal Language to Use When Framing a No
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on May 2, 2017.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Lisa Mininni

Lisa Mininni

Excellerate Associates

  • President of Excellerate Associates, the go-to resource for entrepreneurial and leadership development
  • Business systems and human hardwiring expert with more than 30 years in the Training and Organizational Development Industry
  • Best Selling Author of Me, Myself, and Why and co-author of Leading Women published by Adams Media
  • Travels the globe educating business owners, entrepreneurs, and business leaders on your biological hardwiring; wiring dictates the type of environment in which you are best equipped to thrive and succeed, and the kind of environment you prefer to live and work; your hardwiring drives you in business and is primarily unconscious
  • Hardwiring and how you run your business systems are deeply connected; Lisa shows you how to make those connections so you increase your profits to levels you didn’t think were possible
  • Featured in major media including Huffington Post, Good Housekeeping and radio shows across North America; enlightens audiences on a systems approach to profitability that has been shown to increase productivity by 40%; decrease turnover from 99% to 0 in 3 months and increase sales by 90% in 30 days
  • M.S. in administration degree and is a Master Certified Business Coach
  • To learn more about Lisa's live workshops, mentoring programs, and to download her free eBook, 'Get More Clients Now', visit http://www.ExcellerateAssociates.com
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399817
Published 2017
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