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OnDemand Course

Handling Negative Comments and Attacks From Customers

Learn strategies that will help you maintain your equilibrium, support your team, and minimize the damage of any particular caller.

Great customer service helps to develop avatars who continually speak well about your company. When others speak well about you, they will tell the world. This loyalty will create not only a terrific base who continually return to buy but tell others about it too. Unfortunately, we do not always have great customers or great comments. Some customers can be aggressive while others more expectant -- this does not make them bad people. Therefore, we need to develop methods that get them what they want while dealing with negative comments. This interactive and informational session will provide the tools and the calm needed to handle these issues.

60 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Learn How to Get Into the Customer Mindset and Understand What They Really Desire

Discover What Customer Service Excellence Really Means - to You and Your Customers

Compare and Contrast Tools and Techniques for Dealing With Difficult Customers

Learn How to Provide Common Ground and Not Get Attacked Personally

Create Understanding for Turning One-Time Buyers Into Lifetime Customers

Develop an Understanding of Personality and Behavioral Issues That Create Neutrality and Understanding

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on March 14, 2023.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

Dr. Drew Stevens, Ph.D.

  • International financial educator specializing in retirement optimization
  • Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
  • Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
  • Expertise in creating holistic retirement plans to maximize income and mitigate risk
  • Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
  • Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
  • Renowned international keynote speaker, workshop provider, and media host
  • NSSA, AHIP, and IRMAA certified
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
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  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 409750
Published 2023
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Available in Multiple Formats

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