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Greetings, Salutations and Jargon: Business Etiquette for the Administrative Professional

Learn the significance of implementing professional etiquette in the workplace.Employers spend millions of dollars on advertising, training, and customer service, yet a lack of professionalism and etiquette by their employees can sabotage all of that. Learn how we expose our own weaknesses when we fail to use proper etiquette. Rather than merely sharing a long list of rules to memorize, this information will teach you how the use of good etiquette and respect for others and yourself can be a true game changer for your team. Learn how to make a positive and professional first impression, to use appropriate communication skills that convey courtesy and respect for teammates, and more, through nuggets of wisdom interspersed with humorous true stories.


Runtime: 60 minutes
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

First Impressions Can Shape All Future Interactions

  • Learning How to Professionally Greet Others Is Key
  • Professional Attire in the Workplace Has an Impact on How Others View You
  • Networking Is Challenging for Many, but a Few Key Tips Can Help Make the Experience More Comfortable

Communication Is a Vital Piece of the Image You Present to Others

  • Following Rules of Cell Phone and Telephone Communication Leads to Efficient and Effective Engagement
  • Utilizing Email Appropriately Can Both Protect and Promote You as a Professional
  • Expressing Appreciation Is Always Important

Overcoming a Faux Pas Can Be Done If You Respond Confidently and Positively

  • Changing Another's First Impression of You May Be Challenging, but Is Possible
  • Apologizing for Mistakes Is Appropriate
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on March 20, 2017.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Patricia Simpson

Patricia Simpson

Game Changing Etiquette

  • Owner/consultant at Game Changing Etiquette
  • Has worked in higher education for over 20 years; currently director of Academic Advising and Career Services for the School of Chemical Sciences at the University of Illinois at Urbana-Champaign
  • Presented etiquette dinners and workshops to corporations, universities, and civic groups for over 10 years including The Dow Chemical Company, Shoals Chamber of Commerce, First Metro Bank, Dominican University, and University of California Riverside
  • Delivered and moderated webinars for groups of 1000+ for the American Chemical Society as well as for the American Institute for Chemical Engineers, multi-show guest on “in the Know with the Shoals” and WCIA’s “Current”
  • Certified etiquette consultant through The Etiquette Institute©
  • Director-Finance, Midwest Association of Colleges and Employers
  • Golden Shamrock Award, University of Illinois at Urbana-Champaign; Outstanding Service Award, University of North Alabama; W.T. McElheny Award, Rotary International Group Studies Exchange, Outstanding Placement Professional of the Year, Alabama Association of Colleges and Employers
  • M.Ed. degree, Azusa Pacific University in California; B.A. degree, Concordia College, Moorhead, MN
  • Can be contacted at 217-722-0286, [email protected] or www.gamechangingetiquette.com
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399505
Published 2017
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