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Live Webinar

90-minute live streaming program
  • November 30
  • 1:00 - 2:30 pm EST

This Call May be Recorded: PCI Compliance Updates and TCPA Regulations

November 30

Gain a better understanding of the legal issues surrounding call recordings.

We've all heard it. You may have even said it. ‘This call may be recorded for quality assurance and training.' How do you know if your call recording program is in compliance with the law? There are a myriad of issues related to recording telephone calls. If the proper disclosures are not provided or the appropriate consent is not obtained, your organization (and your employees) may be in violation of some state criminal statutes. What you say in your disclosure may also limit your use of the recordings. The type of information recorded in those calls could be subject to a host of additional data and information security protections, particularly if your organization is accepting payments by phone. To the extent you rely on a service provider to record and store your calls, or process payments, the vendor oversight controls become critical as you may be held responsible for the actions of your service providers. We'll talk about all of these issues and more.

Learning Objectives

- You will be able to describe the importance of providing proper call recording disclosures to customers as well as employees.

- You will be able to identify practices in compliance with the Fair Credit Reporting Act's credit card truncation requirements.

- You will be able to recognize the importance of a consistently applied record retention program.

- You will be able to review your policies and procedures for obtaining the required consent for making calls to cell phones using automated dialing equipment.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Telephone Consumer Protection Act
  • Autodialer vs. Not Autodialer
  • Written vs. Verbal Consent
    • Consent Revocation
    • Methods of Contact (e.g., Live Contact, Voicemail Message, Prerecorded Messages, Text Messages)
    • Liability for Noncompliance
Call Recording
  • Pros and Cons
  • Call Recording Disclosures – One Party vs. Two Party Consent
  • Record Retention (How Long to Retain Records and How to Destroy Them)
  • Liability for Noncompliance
Information Security
  • Recent Security Breach Concerns and Legislative Reaction
  • Protecting Payment Card Information
  • Fair Credit Reporting Act Card Truncation Requirements
  • Electronic Funds Transfer Considerations
  • Service Provider Oversight
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • AL CLE 1.5
     
  • This course or a portion thereof has been approved by the Alabama State Mandatory Continuing Legal Education Commission for a maximum of 1.5 hours credit.
     
  • AR CLE 1.5
     
  • This course has been approved for 1.5 hours of CLE by the Arkansas CLE Board.
     
  • Arizona CLE 1.5
     
  • The State Bar of Arizona does not approve or accredit CLE activities for the Mandatory Continuing Legal Education requirement. This activity may qualify for up to 1.5 hours toward your annual CLE requirement for the State Bar of Arizona.
     
  • CA MCLE 1.5
     
  • Lorman Business Center, Inc. is a State Bar of California approved MCLE sponsor and this course qualifies for 1.5 CLE hours of participatory credit.
     
  • CO CLE 2.0
     
  • This program may qualify for 2.0 credit hours through the Colorado Supreme Court Board of Continuing Legal and Judicial Education through reciprocity. This course is accredited in other jurisdictions such as New Jersey. To receive CLE credit for this program, a home study affidavit must be submitted to the Supreme Court Board of Continuing Legal and Judicial Education.
     
  • CT CLE 1.5
     
  • Neither the Connecticut Judicial Branch nor the Commission on Minimum Continuing Legal Education approve or accredit CLE providers or activities. This course has been approved for CLE credit in jurisdictions aside from CT and therefore it automatically meets the content and delivery requirements in Connecticut. Credit is based on a 60 minute credit hour and shall be awarded as follows: 1.5 CLE credit(s).
     
  • GA CLE 1.5
     
  • This program has been approved by the Georgia Commission on Continuing Lawyer Competency for 1.5 CLE hours.
     
  • HI CLE 1.5
     
  • This program was approved by the Hawaii State Board of Continuing Legal Education for 1.5 CLE credit hours.
     
  • IL CLE 1.5
     
  • This course was approved for a total of 1.5 hours of MCLE Credit by the Illinois MCLE Board.
     
  • ME CLE 1.5
     
  • This course has been approved by the State of Maine Board of Overseers of the Bar. Lawyers who complete this course shall receive 1.5 hours of CLE credit under M. Bar R. 12.
     
  • MS CLE 1.5 (Pending)
     
  • This program has been submitted to the Mississippi Commission on Continuing Legal Education. Approval pending.
     
  • MT CLE 1.5
     
  • This program has been approved by the Montana Commission of Continuing Legal Education for a total of 1.5 CLE credits.
     
  • NH MCLE 1.5
     
  • NH MCLE does not approve or accredit CLE activities for the NH Minimum CLE requirement. Lorman Education Services believes this course meets the requirement of NH Supreme Court Rule 53 and may qualify for CLE credit(s). Program Length: 90 Minutes.
     
  • NJ CLE 1.8
     
  • This program has been approved by the Board on Continuing Legal Education of the Supreme Court of New Jersey for 1.8 hours of total CLE credit.
     
  • NV CLE 1.5
     
  • This program has been approved by the Nevada Board of Continuing Legal Education for 1.5 CLE hours.
     
  • NY CLE 1.5 including Areas of Professional Practice 1.5
     
  • This course has been approved in accordance with the requirements of the New York Continuing Legal Education Board for up to a maximum of 1.5 credit hours in the area(s) of Areas of Professional Practice for 1.50 hours. Each hour may be counted only as satisfying one category of credit. Duplicate credit for the same hour of instruction is not permitted. This course qualifies for both established and newly admitted attorneys. Lorman Business Center, Inc. has a financial hardship guideline. Please contact customer service at 1.866.352.9539 for instructions on how to apply.
     
  • PA CLE 1.5
     
  • This Distance Learning program has been approved by the Pennsylvania Continuing Legal Education Board for 1.5 hours of substantive law, practice and procedure CLE credit.
     
  • RI CLE 1.5
     
  • This program has been approved by the Rhode Island Mandatory Continuing Legal Education Commission for 1.5 hours of CLE credit.
     
  • TN CLE 1.5
     
  • This program has been approved as a distance learning format by the Tennessee Commission on Continuing Legal Education for a maximum of 1.5 hours of credit.
     
  • VT CLE 1.5
     
  • This program has been approved by the Mandatory Continuing Legal Education Board of Vermont for 1.5 hours of CLE credit.
     
  • WA CLE 1.5
     
  • This program has been approved by the Washington State Board of Continuing Legal Education for 1.5 hours of Law & Legal Procedure credit.
     
  • WI CLE 1.5
     
  • This program has been approved by the Board of Bar Examiners for 1.5 hours for use toward the Wisconsin Mandatory CLE requirement.
     
  • WV MCLE 1.8
     
  • This program has been approved by the West Virginia State Bar MCLE Commission for 1.8 MCLE hours.
     
  • CPE 1.8 including Specialized Knowledge 1.8
     
  • Lorman Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: https://www.nasbaregistry.org/cpas/complaints. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.8 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Specialized Knowledge for 1.8 hours. Prerequisite: basic knowledge of business financials. Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: Group Internet Based. Please refer to the information in this brochure for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board. Please note: In order to receive CPE credit for this course you MUST use the streaming audio option, as well as enable and complete the required progress checks.
     
  • Lorman Business Center, Inc. is a registered provider for CPA CPE through the State Education Department of New York, Sponsor number: 000640. The following course will carry the subject area of Specialized Knowledge and Applications for 1.5 hours.
     
  • Lorman Business Center, Inc. has registered with the Texas State Board of Public Accountancy as a CPE Sponsor. This registration does not constitute an endorsement by the Board as to the quality of our CPE Program. This program qualifies for 1.8 hours of continuing professional education.
     

Who should attend?

This live webinar is designed for attorneys, compliance officers, security professionals, network administrators, presidents, vice presidents, business owners and managers, CEOs, CFOs, controllers and accountants.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Wendy Badger

Wendy Badger

ECMC Group

  • A national authority on credit and collection compliance, she currently serves as the vice president of corporate compliance and chief compliance officer for ECMC Group, overseeing the corporate and regulatory compliance efforts of the ECMC Group enterprise
  • Also co-administers the enterprise Code of Ethics and Business Conduct and is responsible for promoting an organizational culture that encourages ethical and proper conduct and a commitment to compliance
  • Has received numerous awards, certifications and designations throughout her 17-year career in credit and collection compliance
  • Recognized twice as one of the Most Influential Collection Professionals (2007, 2011) and named one of the 25 Most Influential Women in Collections (2016) by Collection Advisor magazine
  • One of the first individuals to achieve ACA’s Credit and Collection Compliance Officer (CCCO) designation and was an inaugural recipient of the Members’ Attorney Program designation (2011); is also a recipient of the ACA International Instructor Achievement Award (2011, 2012), Instructor of the Year Award (2011), Scholar designation (2012), and Fellow designation (2013) Currently serving a second term as a member of the Editorial Advisory Board for the Compliance Professionals Forum through InsideARM
  • An engaging corporate trainer who has authored compliance content for a host of professional and private clients’ continuing education programs
  • Began her career working for ACA International as associate corporate counsel and director of the Members’ Attorney Program; as general counsel for a multi-site accounts receivable management company, she oversaw compliance, litigation management, human resources, training, auditing and licensing
  • For five years she managed the credit and collection compliance practice at Morrison Sund, PLLC
David D. Cherner

David D. Cherner

Moss & Barnett

  • Attorney with the law firm of Moss & Barnett in Minneapolis, Minnesota
  • Counsels creditors, debt buyers, collection law firms, collection agencies, and other businesses engaged in accounts receivable management on compliance with federal, state, and local credit and collection laws, as well as compliance and risk management strategy
  • Frequent speaker on compliance and legal issues impacting the financial services industry, and is actively engaged with state and federal regulators on various areas of law affecting credit and collections
  • Prior to joining Moss & Barnett, he was the chief compliance officer for a large market financial services accounts receivable management company and served as corporate counsel and director of state government affairs for ACA International, the Association of Credit and Collection Professionals
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • State Specific Credit Tracker
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Product ID: 401061
Published 2017
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