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This Call May be Recorded: PCI Compliance Updates and TCPA Regulations

Gain a better understanding of the legal issues surrounding call recordings.

We’ve all heard it. You may have even said it. 'This call may be recorded for quality assurance and training.' How do you know if your call recording program is in compliance with the law? There are a myriad of issues related to recording telephone calls. If the proper disclosures are not provided or the appropriate consent is not obtained, your organization (and your employees) may be in violation of some state criminal statutes. What you say in your disclosure may also limit your use of the recordings. The type of information recorded in those calls could be subject to a host of additional data and information security protections, particularly if your organization is accepting payments by phone. To the extent you rely on a service provider to record and store your calls, or process payments, the vendor oversight controls become critical as you may be held responsible for the actions of your service providers. We’ll talk about all of these issues and more.

Runtime: 100 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Telephone Consumer Protection Act

  • Autodialer vs. Not Autodialer
  • Written vs. Verbal Consent

??" Consent Revocation

??" Methods of Contact (e.g., Live Contact, Voicemail Message, Prerecorded Messages, Text Messages)

??" Liability for Noncompliance

Call Recording

  • Pros and Cons
  • Call Recording Disclosures ??" One Party vs. Two Party Consent
  • Record Retention (How Long to Retain Records and How to Destroy Them)
  • Liability for Noncompliance

Information Security

  • Recent Security Breach Concerns and Legislative Reaction
  • Protecting Payment Card Information
  • Fair Credit Reporting Act Card Truncation Requirements
  • Electronic Funds Transfer Considerations
  • Service Provider Oversight
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on November 30, 2017.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

  • Arizona CLE 1.5
     
  • CA MCLE 1.5
     
  • CT CLE 1.5
     
  • GA CLE 1.5
     
  • HI CLE 1.5
     
  • IL CLE 1.5
     
  • ME CLE 1.5
     
  • MT CLE 1.5
     
  • NJ CLE 1.8
     
  • NV CLE 1.5
     
  • NY CLE 1.5 including Areas of Professional Practice 1.5
     
  • VT CLE 1.5
     
  • WA CLE 1.5
     
  • WV MCLE 1.8
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

  • Arizona CLE 1.5
     
  • CA MCLE 1.5
     
  • CT CLE 1.5
     
  • HI CLE 1.5
     
  • IL CLE 1.5
     
  • ME CLE 1.5
     
  • MT CLE 1.5
     
  • NJ CLE 1.8
     
  • NV CLE 1.5
     
  • NY CLE 1.5 including Areas of Professional Practice 1.5
     
  • VT CLE 1.5
     
  • WA CLE 1.5
     
  • WV MCLE 1.8
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Wendy Badger

Wendy Badger

ECMC Group

  • A national authority on credit and collection compliance, she currently serves as the vice president of corporate compliance and chief compliance officer for ECMC Group, overseeing the corporate and regulatory compliance efforts of the ECMC Group enterprise
  • Also co-administers the enterprise Code of Ethics and Business Conduct and is responsible for promoting an organizational culture that encourages ethical and proper conduct and a commitment to compliance
  • Has received numerous awards, certifications and designations throughout her 17-year career in credit and collection compliance
  • Recognized twice as one of the Most Influential Collection Professionals (2007, 2011) and named one of the 25 Most Influential Women in Collections (2016) by Collection Advisor magazine
  • One of the first individuals to achieve ACA’s Credit and Collection Compliance Officer (CCCO) designation and was an inaugural recipient of the Members’ Attorney Program designation (2011); is also a recipient of the ACA International Instructor Achievement Award (2011, 2012), Instructor of the Year Award (2011), Scholar designation (2012), and Fellow designation (2013) Currently serving a second term as a member of the Editorial Advisory Board for the Compliance Professionals Forum through InsideARM
  • An engaging corporate trainer who has authored compliance content for a host of professional and private clients’ continuing education programs
  • Began her career working for ACA International as associate corporate counsel and director of the Members’ Attorney Program; as general counsel for a multi-site accounts receivable management company, she oversaw compliance, litigation management, human resources, training, auditing and licensing
  • For five years she managed the credit and collection compliance practice at Morrison Sund, PLLC
David D. Cherner

David D. Cherner

Moss & Barnett

  • Attorney with the law firm of Moss & Barnett in Minneapolis, Minnesota
  • Counsels creditors, debt buyers, collection law firms, collection agencies, and other businesses engaged in accounts receivable management on compliance with federal, state, and local credit and collection laws, as well as compliance and risk management strategy
  • Frequent speaker on compliance and legal issues impacting the financial services industry, and is actively engaged with state and federal regulators on various areas of law affecting credit and collections
  • Prior to joining Moss & Barnett, he was the chief compliance officer for a large market financial services accounts receivable management company and served as corporate counsel and director of state government affairs for ACA International, the Association of Credit and Collection Professionals
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 401061
Published 2017
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