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Live Webinar

60-minute live streaming program
  • July 12
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Webinar

Dealing With Difficult Patients

July 12

Learn valuable techniques to better handle difficult interactions with patients.

Growing health care demands nationally exacerbate the challenges in excellent communication among providers and between providers and patients. The cost of higher patient acuity, fewer resources, and frustrated health care consumers can lead to difficult moments for providers and patients alike. This topic provides the care provider and the health care administrator perspectives on difficult interactions between people, ways to prevent and mitigate challenging interactions, and several tools to use when facing these difficult interpersonal communications. The purpose of this topic is for you to come away with a reframed perspective on difficult interactions and with renewed optimism and confidence to handle challenging interpersonal interactions.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Factors That Create Hostility in Patient-Provider Interactions
  • Environmental
  • Organizational
  • Interpersonal Communication Styles
The Building Blocks to Peaceful Communication
  • Steps to Take to Build Peaceful Communications
  • Description of Each Step
  • Scenarios in How Steps Can Work for Most Communication Situations
The ABC's of Patient-Provider Interactions
  • A's Are All in the Attitudes and Accountability
  • B's Are About Body Language, Behaviors
  • C's Are About a Compassionate Response
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

Live Webinar Registration

  • ACHE 1.0
     
  • The American College of Healthcare Executives no longer pre-approves courses or organizations. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting an application to the American College of Healthcare Executives for advancement or recertification. ACHE Qualified Education credit must be related to healthcare management (i.e., it cannot be clinical, inspirational, or specific to the sponsoring organization). It can be earned through educational programs conducted or sponsored by any organization qualified to provide educational programming in healthcare management. Programs may be sponsored by ACHE, chapters or other qualified sources, whether the programming is face-to-face or distance offerings (webinars, online seminars, self-study courses, etc.).
     
  • AHIMA 1.0 including Management Development 1
     
  • This program has been approved for 1.0 continuing education units for use in fulfilling the continuing education requirements of the American Health Information Management Association (AHIMA). Granting prior approval from AHIMA does not constitute endorsement of the program content or its program sponsor.
     

Who should attend?

This live webinar is designed for nurses and nursing assistants, physicians, medical facility staff, counselors, social workers and psychologists.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Ecoee Rooney, MSN, RN-BC

Ecoee Rooney, MSN, RN-BC

Ochsner Health System

  • Director of nursing professional development at Ochsner Health System
  • Certified professional development nurse
  • Certified compassion fatigue educator
  • Certified in thought field therapy
  • Conducts regular seminars and workshops on leadership concepts, health care excellence, peaceful communication, compassion fatigue
  • Co-writer of several publications related to the areas of professional development and sexual assault
  • M.S. degree in nursing health care systems administration and B.A. degree in communication, Loyola University, New Orleans
  • Member, American Nurses Association, National Nursing Staff Development Organization, International Association of Forensic Nurses, American Holistic Nurses Association, Sigma Theta Tau International (nursing honor society), Sigma Alpha Chi (nursing academic honor society), Charity School of Nursing Alumni Association; Phi Theta Kappa (International academic honor society); Alpha Sigma Nu (Jesuit Honor Society)
  • Can be contacted at [email protected] or 504-914-9243
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 400550
Published 2013, 2017
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