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OnDemand Course

Dealing With Difficult Customers

Learn how to diminish customer issues and create a happier, more rewarding customer culture.

There are times when customers seem exceedingly unreasonable in their requests. They become angry and hostile, even disrespectful. Yet, cooler heads prevail and more importantly, customers are the reason for the business. A superior experience generates return customers and diehard loyalty. In this age of social media, great customers spread the word like wildfire, attracting hordes of new customers on a limited advertising budget. Combined with the fact that 86% of consumers will pay more for a better experience. Therefore, we need to do what we can to protect the brand, create win wins and ensure customer success. You must attend this topic, to diminish customer issues and create a happier more rewarding customer culture. Customers provide the focus for the organization. Customers provide your company's success or failure. Customers can make or break an organization. The reason is if they are unhappy, they will tell others and then they will leave your company to a competitor. This material provides answers to the issues you have and how to quickly correct them.

60 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Get Into the Mind-Set of Your Customers -- What Do Customers Really Expect?

Discover What Customer Service Excellence Really Means

Tips for Dealing With Difficult Customers

How to Regain Control of Pushy Customers

Why Customers Are Unreasonable

Impact of Culture and Difficult Customers

Tips and Techniques to Negotiate With Customers You Can't Afford to Lose

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on July 15, 2021.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

Dr. Drew Stevens, Ph.D.

  • International financial educator specializing in retirement optimization
  • Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
  • Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
  • Expertise in creating holistic retirement plans to maximize income and mitigate risk
  • Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
  • Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
  • Renowned international keynote speaker, workshop provider, and media host
  • NSSA, AHIP, and IRMAA certified
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More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 408844
Published 2021
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Available in Multiple Formats

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