Show navigation

Available in:

OnDemand Webinar
Audio & Reference Manual
MP3 Download

Tips and Tricks to Improve Your Telephone Attitude

Learn tips, tricks, and techniques to create and maintain a positive telephone attitude.We all have bad days…times when we simply do not demonstrate attitudes and/or behaviors that allow us to present exactly the positive image we want others to see. And we often expect people to accommodate our negative attitude as part of who we are with no regard for how productivity suffers because our self-imposed defiance. There are many benefits to creating and maintaining a positive attitude. Optimistic people can envision success and therefore are able to achieve goals. People are naturally drawn to others with pleasant, cheerful dispositions so friendships and relationships are easier to develop. Positive thinking can even give your immune system a boost, and optimism can play a role in helping the body fight off illness and disease. This topic provides tips, tricks and techniques to help you understand how your attitude impacts the level of service you provide. You’ll learn to develop and demonstrate a positive attitude, evaluate your current telephone attitude, and stay upbeat during a busy work day. It’s up to you to hold yourself accountable for making necessary, beneficial behavioral changes for personal gratification as you strive toward customer service excellence.


Runtime: 54 minutes
Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction and Overview

  • Introduction
  • Learning Objectives
  • Maintaining a Positive Telephone Attitude

How Your Attitude Impacts Your Service

  • Owning Every Customer Interaction
  • Can Your Smile Be Heard?
  • Voice Inflection and Tonality

Developing a Positive Attitude

  • Positive vs. Negative Thoughts
  • Using Positive Language
  • Speaking in Mutuality

Evaluating Your Current Telephone Attitude

  • Personal Relationship Values
  • Attitudinal Self-Assessment
  • How Your Customers Will Benefit

Staying Upbeat During a Busy Work Day

  • 10 Ways to Keep a Positive Attitude
Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on August 23, 2017.

Call 1-866-352-9540 for further credit information.

  • IAAP 0.75
     
  • This course has been preapproved by the International Association of Administrative professionals for 0.75 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jeannie Davis

Jeannie Davis

Now Hear This, Inc.

  • President of Now Hear This, Inc. with more than 22 years focusing on enhancing interpersonal communication skills and telephone communication keynote presentations, workshops and seminars
  • Lorman Education Services recognizes Jeannie as a Platinum Distinguished Faculty member
  • Award-winning writer of Beyond Hello: A Practical Guide For Excellent Telephone Communication and Quality Customer Service and contributing writer of Real World Customer Service Strategies That Work
  • Writer of numerous published articles and respected national authority on telephone communication for great customer service
  • 22 year professional member of the National Speakers Association (NSA); past president of the International Customer Service Association Colorado Chapter (ICSA)
  • Produced 4-pack audio CD learning series comprised of most requested keynote presentations
  • Clients include Fortune 500 companies and national associations
  • Can be contacted at 303-337-1991, [email protected] or www.phoneskills.com
Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 400684
Published 2017
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!