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Increase Customer Satisfaction With Personalized Service

Personalizing the customer experience to each individual customer will keep customers happy, and employees happy too.

No matter what you call them, Customers, clients, passengers, patients, employees, suppliers, or families, these are the people who buy and recommend your products or Services. You want to exceed their expectations no matter how high or unreasonable. The pace of business has increased in velocity to the point that it is time to shift your thinking and emphasis to address issues and opportunities that did not even exist a few years ago. Just like dating, it's much easier to create a customized relationship with your existing customer than find a new one. Every company, today, is in the service business. Extraordinary customer service provided today will determine the quality of your company's tomorrows. However, one size does not fit all. You need to customize your service to your customer.

Runtime: 56 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Dazzle Customers With Service That Keeps Them Loyal

Evaluate Your Existing Customer Service Policies, Procedures, etc.

Anticipate the Needs of Your Customers and Service Team Leaders

Identify Your Customer Service Team Leaders

Treat Each Customer Uniquely

Identify Pressing Business Needs, Customer Complaints, and Employee Suggestions

Innovate to Solve Problems Better

Source Resources From Upper Management to Empower Customer Service Personnel

Nurture Your Employees and They Will Take Care of Your Customers

Engage Both Internal and External Feedback

Gush Over Both Your Employees and Customers

Remove Barriers to Creating Long Lasting Customer Relationships

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

Audio & Reference Manual

No credit available.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

James Feldman, CSP, CITE, CPIM, CPT, MIP, PCS

James Feldman, CSP, CITE, CPIM, CPT, MIP, PCS

Shift Happens

  • James Feldman Associates, Inc. Chief Innovation Officer and Shift Happens! ® D-A-T-I-N-G coach
  • For more than four decades, he has been challenging businesses to unleash personal and organizational creativity, uniqueness and innovation while revealing the essential innovative skills needed to achieve unconventional policies, inventive results, delight customers and develop new resources for growth, profits and competitive advantage
  • His vision is to create great customer experiences that develop customer insistence
  • Serial entrepreneur who owns several businesses that provides ongoing insights into customer service, problem solving, team building and leadership
  • Was named one of the Top 100 Innovators in the 21st Century and recently awarded American Leadership Award for Excellence in Client Solutions by AEI
  • Has been a board member on more than a dozen associations, a 70-story high rise, and holds every certification his industry offers
  • Written 14 books - seven on customer service; more than 400 articles; and he's been a keynote business speaker presenting for such diverse organizations like the U.S. Department of Defense, Verizon, Toyota, Kodak, March of Dimes, Hewlett-Packard, Apple Computer and the Cremation Association of North America just to name a few
  • Helped create customer experiences for both start-ups and Fortune 100 companies
  • After attending law school, he was accepted as the first applicant for the University of Illinois executive M.B.A. program, upon completion he became a visiting professor at University of Illinois, Roosevelt, Purdue, NE Illinois University and Kendall College
  • Can be contacted at 312-527-9111, [email protected], www.shifthappens.com or www.jfainc.com
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 397078
Published 2016
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