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OnDemand Webinar

Service From the Inside

Understand how to turn your company around with better internal customer service - which leads to improved external customer service.

The customer is always right. Sound familiar? Just a quick peek at any organizational structure and you'll see positions like customer experience manager or chief customer officer. And it's true, you are nothing without a customer base. You don't exist. Now consider this. What if you don't have any employees? Or even worse. What if you have employees that don't believe in your vision or have that fire in the belly to strive for continued excellence? Ask a customer speaking to someone at that company versus an employee-centric organization and I can assure you that you will hear two very different tales. This ondemand webinar helps the persons responsible for internal and/or external customer service to understand how first to establish the employee as a key customer and stakeholder. With that shift in mindset, it opens up a fresh new approach to the term the customer is always right. The customer comes in many forms. We'll explore best practices for driving internal customer satisfaction, review effective strategies for connecting the internal service to the external experience and look at how social media has been a game changer in organizations' continual goal of improving the customer experience.

Runtime: 55 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Building a Brand From the Inside: Employees as Customers

  • Selling Your Vision
  • Creating Employee Brand Ambassadors
  • Talking the Talk, Walking the Walk

Driving Internal Satisfaction

  • Best Practices in Driving Internal Satisfaction
  • Connecting Internal Rewards and Recognition to Customer Experience Results
  • Org. Structure Considerations to Ensure the Customer "Lens" Is a Filter for All Decisions

Connecting Internal Customer Service to the Customer Experience

  • Tools for Measuring Customer Experience
  • Effective Strategies for Addressing Social Media as Customer Experience
  • Sustaining the Customer and Employee Experience
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Stacy Lowman

Stacy Lowman

  • Seasoned training and development, human resources and communications professional
  • Conducts regular seminars and workshops on a far-reaching set of business topics within his areas of expertise (HR, training, call center, virtual workplaces, and corporate communications)
  • B.A. degree in communications, University of NC at Greensboro; completed a “Mini MBA” Management Certification from Rollins College
  • Can be contacted at [email protected] or on Twitter® @StacyLowman
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • State Specific Credit Tracker
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* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 396116
Published 2015
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Available in Multiple Formats

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