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How Not to Get Sued: Customer Service Strategies to Prevent Lawsuits

Gain a better understanding of effective customer service strategies to minimize risk of liability lawsuits.

Given the current demanding client service business environment businesses compete in and the litigious times we live in, it is more important than ever that organizations deliver exceptional customer care, both as a competitive differentiator as well as to ensure that your organization remains in compliance and avoids lawsuits.

Runtime: 46 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Keep Your Customers Happy

What Customers Want vs. What They Receive

Take a 'Consultative' Approach

Be a Matchmaker

More Than Client Acquisition

Five (5) Levels of Need

Begin With Your Own Culture

Achieve True Partnership

Maximize the Customer Experience

Hire for Specific Attributes

Spur Feelings of Reciprocity (Freebies)

Practice Empathy, Make Personal Connections

Avoid Lawsuits With Amazing Customer Care

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on April 13, 2018.

Call 1-866-352-9540 for further credit information.

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Ethan L. Chazin, M.B.A.

Ethan L. Chazin, M.B.A.

The Chazin Group LLC

  • Launched his own management consulting and business coaching practice in 2009
  • Spent 23 years in Corporate America leading teams through fairly significant transformation at such notable firms as Reuters, Dun & Bradstreet, and Time Warner Cable
  • Focuses on assisting organizations in empowering their employees through best practices in engagement, motivation, and self-directed teams
  • Conducted training in emotional intelligence, transformational leadership, team-building, and effective communications at a diverse range of organizations including: Calvin Klein, Goldman Sachs, J&J, Society of Human Resources Management, RWJ Saint Barnabas, Western Area Power Authority, the NY & NJ CPA Societies, National Assn. of Women Business Owners
  • Wrote his first book: Bulletproof your Career in Turbulent Times in 2009 and his second book, The Compassionate Organization, in January 2018
  • Taught as an Associate Professor at eight Universities
  • Can be contacted at [email protected]up.com, (201) 683-3399 or www.thechazingroup.com
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 402900
Published 2018
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