Show navigation

Available in:

OnDemand Webinar
Audio & Reference Manual
MP3 Download

Essential Email Skills for Customer Service Professionals

Learn effective email tips and tricks to deliver better service and support to your customers.According to a study done by The Radicati Group, there were 2.6 billion worldwide email users in 2015. That translates to more than 205 billion emails sent and received per day. Needless to say, email remains a primary mode of communication across the globe. The inherent risks of email use, such as misunderstandings, misdirected deliveries and lost translations, cannot be understated. Email also remains as a critical component in a company’s communications strategy. Where does the rubber meet the road? Customer service professionals are walking brand ambassadors. They hold the power to lift your customers up and delight them. They also hold the power to deflate them and send them running. With email playing a critical role in that service professional/customer relationship, essential email skills are an absolute requirement to ensure your brand is being properly represented in written form. This topic offers a look inside the inbox and helps you dissect an effective email communication. The material also provides five (5) habits that, when applied consistently and correctly, will make you a much better communicator in writing. You will be exposed to real life examples of emails across a variety of scenarios that will increase your awareness of the 'do’s' and 'don’ts’ of email communication.


Runtime: 50 minutes
Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Five (5) Habits of Super Duper Emailers

  • Beware of the to, CC and the BCC Lines
  • Personalize to Authentically Connect With the Recipient
  • Give Every Email a Purpose
  • Respect Cultural Differences
  • Apply Common Courtesy Applies to Email Too

Anatomy of an Effective Email: 5 Components

  • The Subject
  • The Opening
  • The Body
  • The Ending
  • The Signature

Extreme Make-Over: Email Edition

  • A Cursory Look at Technology Designed to Help You Write Better Emails
  • Dissect "Before and After" Emails to Learn From the Mistakes Others Have Made
  • When to Use (and Not to Use) Email for Communication
Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on June 27, 2017.

Call 1-866-352-9540 for further credit information.

  • IAAP 0.75
     
  • This course has been preapproved by the International Association of Administrative professionals for 0.75 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Stacy Lowman

Stacy Lowman

Watermark Consulting Group

  • Owner of Watermark Consulting Group
  • Seasoned training and development, human resources and communications professional
  • Conducts regular seminars and workshops on a far-reaching set of business topics within his areas of expertise (HR, training, call center, virtual workplaces, and corporate communications)
  • B.A. degree in communications, University of NC at Greensboro; completed a “Mini MBA” Management Certification from Rollins College
  • Can be contacted at [email protected] or on Twitter® @StacyLowman
Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 400420
Published 2017
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!