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Live Webinar

60-minute live streaming program
  • January 17
  • 1:00 - 2:00 pm EST

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Audio & Reference Manual

Electronic Communication Etiquette: What Every Customer Service Professional Should Know

January 17

Update your e-communication skill set to build relationships and get the results you're looking for.

In the modern workplace, it is not uncommon for much - and sometimes most - of your professional communication to transpire via the telephone or other electronic mediums such as email and instant messaging. In fact, for many business professionals, the majority of their workday is spent listening to, or reading, and then responding to phone and other electronic correspondence. Despite the importance of these ubiquitous skills that ALL professionals must use, many people lack an understanding of the key components and principles that lead to the creation of outstanding phone and e-communication that get results. This topic will highlight best practices when communicating via phone, email, instant messaging, and various social media platforms. More importantly, it will show you the vital role that e-communication plays in effectively building and managing relationships, which is the most important skill of all in the professional workplace.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

E-Communication and Professional Relationships
  • A Means of Effective Intra- and Inter-Office Communication
  • Makes for Ease and Convenience, but Not a Cure-All
  • Tools for Building Quality Interpersonal Office and Client Relationships
E-Communication Best Practices and Etiquette
  • Phone and Voice Messaging
  • Email
  • Text and Instant Messaging
  • Social Media Mediums
    • LinkedIn®
    • Twitter®
    • Facebook®
    • Instagram®
    • Other
E-Communication Practices to Avoid
  • Common Pet Peeves
  • The "Courtroom Test"
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

Live Webinar Registration

  • IAAP (Pending)
     
  • This course has been submitted for approval to the International Association of Administrative professionals for recertification point(s).
     

Audio & Reference Manual

No credit available.

Who should attend?

This live webinar is designed for customer service managers and representatives, account managers, credit and billing representatives, receptionists, technical and support representatives and administrative professionals.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jordan Jensen, Ed.D.

Jordan Jensen, Ed.D.

Freedom Focused LLC

  • Founder and CEO of Freedom Focused LLC
  • Wrote four books including the recently released, Self-Action Leadership: The Key to Personal, Professional, & Global Freedom (authorHouse, 2015)
  • Wrote hundreds of articles in newspapers and other periodicals
  • Extensive soft-skills training expertise including: conducted 600 live trainings for more than 20,000 people in 44 U.S. States, five provinces of Canada, and nine counties of Great Britain; and facilitated more than 45 different courses spanning over a dozen different soft skill topics
  • Doctoral degree in education, Fielding Graduate University; bachelor’s degree in English, Utah Valley University
  • Can be contacted at 832-618-5451, [email protected], Twitter® @JordanRJensen, www.freedomfocused.com, blog: freedomfocused.blogspot.com, Facebook® Freedom Focused/Dr. Jordan R. Jensen, or LinkedIn® Jordan R. Jensen, Ed.D.
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399591
Published 2016, 2018
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