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Winning Strategies to Decrease Costs and Retain Clients - Even the Most Difficult

Learn the value of implementing outstanding customer service and find new ways to cut costs in the process.

We are in a service-based economy and it is always surprising to see the lack of savvy of certain vendors. These are not the times to avoid the most important asset to any business. After all, the purpose for being in business is the acquisition and retention of customers. It is fairly ironic that in numerous conversations, organizations typically have a similar excuse for not being attentive to customer service: lack of time, lack of focus, and a lack of knowledge. However, dismissing the issue only brings about revenue concerns. Boosting attention towards customers actually leads to less labor and higher productivity even in the smallest of organizations. The reason that customer service is so vital to every organization includes the following: - Less Cost - As current clients tell existing customers of your products and services, they become marketing avatars through buzz marketing. Costs decrease due to a lack of need for advertising. - Increased Productivity - Content customers stem from a cooperative workforce culture. A cooperative culture leads to higher workforce productivity. - Less Labor - The increased use of social media and the Internet enable (content) cus-tomers to quickly connect with others that might be interested in your services. Customers do the work for your organization. This exciting information will provide you with ALL the tools and ALL the resources to help you increase customer retention in less than 30 days.

Runtime: 60 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Why Having the Right Talent Is Required

Understand the Value of Being Proactive and Communicative

Customer Touchpoints Do They Matter?

Think Fast-Food - How Can Self-Service Help?

The Value of Reputation Management

Training and Development of Staff

It's All About the Numbers

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

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Audio & Reference Manual

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • CEO of Stevens Consulting Group
  • One of those very rare sales management and business development experts with not only 33 years of true sales experience but advanced degrees in sales productivity - not many can make such a claim
  • Wrote the successful sales process books - Split Second Selling and Selling the Norm as well as 9 other books
  • The creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called 'Sales Acceleration'
  • Works with organizations and individuals that struggle and transforms them into wealthy professionals
  • Leading international keynote speaker and is often requested by the media
  • With more than 800 articles in sales and selling, 45 audios and more than three decades of sales experience, he has the answers to help your sales career trajectory
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399640
Published 2017
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