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Service That Achieves Revenue (STAR)

Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives. Each call that comes in is an opportunity to do more with your customers. Learn how to successfully train and motivate reps to incorporate selling into their service calls. Discover proven ways to increase revenue from incoming calls, how to transform attitudes with value-based selling, how to reduce turnover with skilled, confident, motivated frontline employees and finally overcome rep resistance.


Runtime: 58 minutes
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Open the Door to Sales

  • Hall of Shame vs. Hall of Fame
  • Two Dimensions of Service
  • Five Levels of Customer Service

Turn Any Call Into a Sales Opportunity by Using the ESPô Approach

  • Providing Value-Added Service: ESPô
  • A Service/Sales Call Flow

Provide Representatives With the Skills They Need to Go Beyond Order Taking and Help Your Customers Buy

  • Provide Practice Ė and Make It FUN
  • Key Service to Sales Keys
  • Providing Effective Feedback
  • Building Fluency and Confidence

Transform Representatives' Attitudes by Introducing Value-Based Selling

  • Six Keys to Sales Success
  • Challenging Perceptions: Good Sales = Good Service
  • Incenting and Rewarding Performance
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on November 7, 2017.

Call 1-866-352-9540 for further credit information.

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Kerry Weiner Elkind

Kerry Weiner Elkind

The Elkind Group

  • President of The Elkind Group
  • Practice emphasizes all aspects of service to sales
  • Conducts regular seminars and workshops on transforming managers into inspiring and effective sales leaders, transforming supervisors into performance coaches and transforming service representatives and order takers into fearless sales makers
  • Wrote several publications related to the areas of improving sales and service
  • Licensed neuro-linguistic coach and senior Birkman consultant and certified mediator
  • Masterís degree in education and a certificate in educational therapy, Holy Names University
  • Can be contacted at [email protected], www.elkindgroup.com or on Twitter® @theelkindgroup
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 401109
Published 2017
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Available in Multiple Formats

Purchase this course and learn on your schedule!