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OnDemand Webinar

Predictable Customer Service: What Customers Really Want

The biggest problem with delivering predictable customer service is relying on employees to solve the problem. Without a proper design, they can't. This OnDemand Webinar will show you how to identify the problems with your customer service design and redesign it with the resources available to you in your current position.

By ordering this OnDemand Webinar you will be able to identify and explain your current customer service offering: strengths, weaknesses, and opportunities, and identify changes to be done. You will also be able to develop and deliver on a plan to create predictable customer service.


Runtime: 86 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Think It - Predictable Customer Service Begins With a Clear Thought Processing and Communication Model

  • If You Want to Improve Your Customer Service Delivery, You Will Need to Sell Your Ideas Internally

Design It - Predictable Customer Service Requires Hard Choice

  • You Need to Know What Your Customers Value, a Plan to Deliver, Customer and Employee Involvement, and How to Pay for It

Build It - Predictable Customer Service Must Be in the DNA of Your Company: Operations, Employees and Culture

  • Since You Didn't Create Your Company, to Improve Your Customer Service, You Need a Plan to Change It
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jeffrey K. Hansler

Jeffrey K. Hansler

Oxford Company

Jeffrey Kurt Hansler

  • Managing partner, Oxford Company Consultants
  • Oxford Company Consultants is an organization and business development firm
  • Provides expert consulting, coaching and education on organizational development, leadership, customer service and persuasive communication which includes skills of influence, negotiation, sales, body language, micro-expressions and authority
  • Spent the last three years involved in largest construction union change initiative in last 125 years
  • Written hundreds of articles published by international trade magazines and newspapers
  • "Sell Little Red Hen! Sell!" was published in 2002 and has since sold more than 250,000 copies
  • In 2001, he was awarded the certified speaking professional designation issued the by the National Speakers Association during his sixth year of membership
  • His clients include Bayer, General Mills, Chrysler, Alaska Airline, AAA, Nokia, PacifiCare, Del Webb, and Disney.
  • B.A. degree in psychology and a minor in biochemistry, UCI
  • Can be contacted at 714-960-7461, [email protected], http://www.oxfordco.com and http://www jeffreyhansler.com
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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$699/year

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Product ID: 390601
Published 2013
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Available in Multiple Formats

Purchase this course and learn on your schedule!