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Audio & Reference Manual
Let's Make It Right: Techniques for Handling Challenging Customers
Let's Make It Right: Techniques for Handling Challenging Customers
James Feldman CSP, CITE, CPIM, CPT, MIP, PCS
OnDemand Webinar
Effectively and Consistently Train Your Customer Service Representatives in 5 Easy Steps
Effectively and Consistently Train Your Customer Service Representatives in 5 Easy Steps
Drew Stevens Ph.D.
OnDemand Webinar
Damage Control: How to Recover From a Customer Service Catastrophe
Damage Control: How to Recover From a Customer Service Catastrophe
Drew Stevens Ph.D.
OnDemand Webinar
Learn to Lead an Effective Customer Service Team
Learn to Lead an Effective Customer Service Team
Lollie Moore
OnDemand Webinar
Winning Strategies to Decrease Costs and Retain Clients - Even the Most Difficult
Winning Strategies to Decrease Costs and Retain Clients - Even the Most Difficult
Drew Stevens Ph.D.
OnDemand Webinar
Win-Back Strategies for Unsatisfied Customers
Win-Back Strategies for Unsatisfied Customers
Art Hall
OnDemand Webinar
Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers
Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers
Uwayne Turnbull
OnDemand Webinar
Seamless Transitions Between In-Store and Online Shopping
Seamless Transitions Between In-Store and Online Shopping
Drew Stevens Ph.D.
OnDemand Webinar
Tips When Helping Customers via Instant Message Chatting
Tips When Helping Customers via Instant Message Chatting
Karl Pawlewicz
OnDemand Webinar
How Many CSRs Do You Really Need? Essentials of Call Center Staffing
How Many CSRs Do You Really Need? Essentials of Call Center Staffing
Penny Reynolds
OnDemand Webinar
Why Customer Service Reps Are Providing Poor Service and How to Stop It
Why Customer Service Reps Are Providing Poor Service and How to Stop It
Ethan L. Chazin M.B.A.
OnDemand Webinar
Social Media Regulations: Stay in Compliance and Capitalize on Customer Preferences
Social Media Regulations: Stay in Compliance and Capitalize on Customer Preferences
David K. Stein
OnDemand Webinar
Appropriate and Effective Goal Setting Strategies for the Customer Service Representative
Appropriate and Effective Goal Setting Strategies for the Customer Service Representative
Bill Humbert
OnDemand Webinar
Creating a Service System That's Ready When Unexpected Problems Arise
Creating a Service System That's Ready When Unexpected Problems Arise
John Goodman
OnDemand Webinar
How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction
How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction
James Feldman CSP, CITE, CPIM, CPT, MIP, PCS
Learn More OnDemand Webinar Learn to Lead an Effective Customer Service Team
OnDemand Webinar, Audio & Reference Manual
Learn More OnDemand Webinar Win-Back Strategies for Unsatisfied Customers
OnDemand Webinar, Audio & Reference Manual
Learn More OnDemand Webinar Seamless Transitions Between In-Store and Online Shopping
OnDemand Webinar, Audio & Reference Manual
Learn More OnDemand Webinar Tips When Helping Customers via Instant Message Chatting
OnDemand Webinar, Audio & Reference Manual