Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program.
Having trouble implementing new systems for customer service? Are your good ideas being shot down? Building advocates within your organization is a critical step to redeveloping your customer service plan. Without support and cooperation throughout the organization, even great ideas have little chance of implementation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Design Your Plan
- Everything Begins With Assessment, Awareness, and Acknowledgement
- The Innovation the Organization Needs Is Already Available - Just Hidden
- Somebody Needs to Pay for the Service - Nothing Is Free
Implement Your Plan
- Leadership Role
- Critical Communication
- Absolute Commitment Is Necessary
Evaluate Your Plan
- Plan to Adapt
- Measure Results
- Support the Frontline at All Costs
- If Things Are Not Working, Focus on the Right End of the Problem
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on November 6, 2020.
Call 1-866-352-9540 for further credit information.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Jeffrey K. Hansler
Oxford Company Consultants
- Managing partner, Oxford Company Consultants
- Oxford Company Consultants provides facilitation, training, and consulting for business and organizational development
- Facilitating, consulting, and training since 1980
- Is an expert at organizational development, leadership, and persuasive communication which includes skills of innovation, influence, negotiation, sales, body language, micro-expressions, and authority
- Author of "Sell Little Ren Hen! Sell!", published in 11 languages with sales over 250,000 copies
- Past president, Association for Talent Development, Orange County Chapter; past board member, National Association of Underwater Instructors; current board member, Financial Functions, Inc.
- B.A. degree in psychology, with a minor in biochemistry, University of California, Irvine
- Can be contacted at 714-960-7461 or [email protected]
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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