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OnDemand Course

Create an Effective Front Desk Operation

Gain a better understanding of how to efficiently and effectively manage the front desk as an administrative professional.

Image, conduct and expertise are the three areas that influence whether or not you are perceived as professional as an administrative assistant or at the front desk. If you work for a company that has a lot of interpersonal interaction over the phone and in person, it can be a constant exercise in patience, attitude, prioritizing, and time management. No matter how polished your professional image your actual work product must also live up to the image you are projecting. If you are cultivating a professional persona where you are indispensable at work, you've got to assert yourself to be seen and heard so you can be recognized for the great work you are accomplishing. This material is intended to provide you with a better understanding of how administrative professionals and front desk representatives can gain that respect. The way others perceive you during busy times is very important, so learning to conduct yourself as a professional even when overwhelmed is too. Whether you're an administrative assistant in a temp job, or a seasoned pro with decades of experience, these tips are sure to help you become a beloved, and essential, member of the office.

63 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

You Are the Face of the Company

  • First Impressions and How to Quickly Gain Respect

Internal Customers

  • Learn to See Issues From Your Internal Customers' Perspective
  • Dealing With Difficult Personalities
  • Setting Expectations and Boundaries When You Have No Privacy

Attitudes and Perceptions

  • Projecting a Professional Image
  • Attitudes and Developing the Right Mindset
  • Being Proactive

Communicate With Clarity

  • Learning to Say No When Your Workload Is Overwhelming
  • Learning How to Tactfully Voice Your Opinions and Assert Your Needs

How to Stay Calm Amidst Chaos

Organizational and Productivity Skills - Time and Desk

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on May 7, 2020.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Audrey Halpern

Audrey Halpern

ARH Employee Training

  • President of ARH Employee Training, working to create and customize employee soft skills training programs that fit the culture of her clients
  • More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding, and Train the Trainer experience
  • Faculty member of the American Management Association where she trains communication skills
  • Corporate trainer for Fortune 500 companies across the country and globally
  • Partners with business coaches, HR leaders, and other business leaders to facilitate corporate and institutional training events
  • Member of several professional organizations and has received numerous certifications
  • Writes weekly articles on LinkedIn® Pulse that have garnered much recognition and an international following
  • Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; twitter@trainsemployees; www.arhemployeetraining.com; www.facebook.com/ARH-Employee-Skills
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Add to Wishlist

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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With This Course

Access to all training products for one year
$699/year

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With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

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You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 407393
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