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Audio & Reference Manual

Online Collection Techniques: Do's and Don'ts

Learn the best practices for online collection techniques, and how technology can help you be successful.

Technology has changed how we communicate and do business. Debt collectors have the added challenge of trying to contact debtors who may only correspond via email or online portals. Some debtors no longer have a land line phone and only use cell phones, texting, email and instant messages to communicate. How can debt collectors face this challenge while following debt collection laws that are outdated and don't cover new technology or ways of communication? Learn what types of online collection tools are available, how to use them and how not to use them. Learn how the Internet can improve your collections, common mistakes made using online techniques and resources to help you maximize your online collection procedures.

Runtime: 57 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Are Online Collection Techniques?

  • E-Learning and Training
  • Skip Tracing or Locating Debtors
  • Accepting Debtor Payments Online
  • Credit Reporting
  • Emailing Debtors
    • Invoices
    • Debt Verification
    • Dunning
  • Instant Messages
  • Text Messages
  • Commercial vs. Consumer Debtors

Do's and Don'ts of Online Debt Collection

  • What You Can Do
  • What You Should Never Do

What Are the Risks of Online Debt Collection?

  • The Fair Debt Collection Practices Act Regarding Online Collections
  • The Penalties for Online Violations

Using the Internet to Improve Your Collections

Common Mistakes Using Online Portals and How to Avoid Them

Top Methods for Online Collections

Resources for Online Collectors

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on August 1, 2017.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

  • Arizona CLE 1.0
     
  • CA MCLE 1.0
     
  • CT CLE 1.0
     
  • GA CLE 1.0
     
  • HI CLE 1.0
     
  • IL CLE 1.0
     
  • ME CLE 1.0
     
  • MT CLE 1.0
     
  • NJ CLE 1.2
     
  • NV CLE 1.0
     
  • VT CLE 1.0
     
  • WA CLE 1.0
     
  • WV MCLE 1.2
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Michelle Dunn

Michelle Dunn

Michelle Dunn Writer, LLC

  • Founder of the Credit & Collections Association, LLC
  • Called the nation's authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the top 5 women in collections for 2007 and 2008
  • One of the top 50 most influential collection professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal
  • Can be contacted at www.michelledunn.com or www.credit-and-collections.com
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Product ID: 400767
Published 2017
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