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Improve Your Credit Policy, Improve Your Collections

When your office is not prepared, past-due accounts can build up and hinder the flow of crucial revenue in your office.As a credit and collection professional, you play a critical role in helping companies manage their accounts receivable. This topic will explore how you can best succeed in that role. From the different types of collection calls you might have to make, to the tools that can help you and your employer make progress, to the ins-and-outs of turning to a collection agency, the goal of this topic is to help you develop new capabilities, while you sharpen the ones you’ve already gained in your career. Whether you’re just starting out and using the material as an opportunity to get your bearings in the industry, or you’re a seasoned professional simply brushing up on your skills, we hope you find the content interesting, rewarding, and useful for your career in credit and collections.


Runtime: 59 minutes
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Establishing an Internal Collections Process

  • Internal Collections Best Practices – During the Sales Process, Before the Invoice Due Date
  • Steps to Take After the Due Date – Setting a Demand/Escalation Schedule; In-House Collections Best Practices
  • Techniques for Collecting From Your Customers – Including Verbal and Written Communication

Third Party Collections Agency Procedures and Best Practices – Working With an Outside Collection Agency (OCA)

  • Legal Aspects of B2B Collections – Litigation Considerations
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on September 28, 2017.

Call 1-866-352-9540 for further credit information.

  • AL CPE
     
  • This course is acceptable for 1.0 live credit hour(s) through the Alabama State Board of Public Accountancy.
     
  • GA CPE
     
  • This program is applicable for CPE credit. *The Georgia State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • IA CPE
     
  • This program is applicable for CPE credit. *The Iowa State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • IN CPE
     
  • This program is applicable for self study CPE credit. *The Indiana State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • KY CPE
     
  • This Ondemand program is applicable for CPE credit. *The Kentucky State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • MA CPE
     
  • This Ondemand program is applicable for CPE credit. *The Massachusetts State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • MD CPE
     
  • This course is not pre-approved for CPE credit in your state however, it is applicable. *Please check the rules and requirements in your state for compliance.
     
  • ME CPE
     
  • This Ondemand program is applicable for CPE credit. *The Maine State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • MI CPE
     
  • This Ondemand program is applicable for CPE credit. *The Michigan State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • MO CPE
     
  • This Ondemand program is applicable for CPE credit. *The Missouri State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • MT CPE
     
  • This Ondemand program is applicable for CPE credit.* *The Montana State Board of Accountancy has final authority on the acceptance of individual courses and providers. Please check the rules and requirements for CPE compliance and calculate the amount of credit hours you can claim for self study courses.
     
  • ND CPE
     
  • This Ondemand program is applicable for CPE credit. *The North Dakota State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • NH CPE
     
  • This Ondemand program is applicable for CPE credit. *The New Hampshire State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • NV CPE
     
  • This Ondemand program is applicable for CPE credit.*The Nevada State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • OH CPE
     
  • This Ondemand program is applicable for CPE credit. *The Ohio State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • PA CPE
     
  • This Ondemand program is applicable for CPE credit. *The Pennsylvania State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • TX CPE 1.2
     
  • Lorman Business Center, Inc. has registered with the Texas State Board of Public Accountancy as a CPE Sponsor. This registration does not constitute an endorsement by the Board as to the quality of our CPE Program. This program qualifies for 1.2 hours of continuing professional education.
     
  • VA CPE
     
  • This Ondemand program is applicable for CPE credit. *The Virginia State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     
  • WA CPE
     
  • This Ondemand program is applicable for CPE credit.* *Please check the rules and requirements in your state for compliance.
     
  • WY CPE
     
  • This Ondemand program is applicable for CPE credit. *The Wyoming State Board of Accountancy has final authority on the acceptance of individual courses and providers.
     

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

  • Arizona CLE 1.0
     
  • CA MCLE 1.0
     
  • GA CLE 1.0
     
  • HI CLE 1.0
     
  • IL CLE 1.0
     
  • ME CLE 1.0
     
  • MT CLE 1.0
     
  • NJ CLE 1.2
     
  • NV CLE 1.0
     
  • VT CLE 1.0
     
  • WA CLE 1.0 including Other 1
     
  • WV MCLE 1.2
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

  • Arizona CLE 1.0
     
  • CA MCLE 1.0
     
  • HI CLE 1.0
     
  • IL CLE 1.0
     
  • ME CLE 1.0
     
  • MT CLE 1.0
     
  • NJ CLE 1.2
     
  • NV CLE 1.0
     
  • VT CLE 1.0
     
  • WA CLE 1.0
     
  • WV MCLE 1.2
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Robert (Bob) M. Tharnish

Robert (Bob) M. Tharnish

ABC-Amega

  • Senior vice president, Attorney Network Services
  • Certified Senior Collection Professional
  • As a senior professional with ABC-Amega, he manages global collections for key clients
  • Also responsible for monitoring the performance of our worldwide affiliate attorney network of more than 300 legal affiliates spanning over 150 countries
  • Began his career at ABC-Amega in 1978, and has held various positions within the organization
  • Has given numerous industry-related presentations, including a series of lectures on “Credit and Collections in the U.S.” for the British Department of Trade & Industry
  • A veteran of the U.S. Army’s Military Intelligence Branch, and currently serves on the International Association of Commercial Collectors’ (IACC) board of directors
  • B.B.A. degree, University of Georgia’s Columbus College
Jeff Tharnish

Jeff Tharnish

ABC-Amega

  • International account manager
  • Certified Senior Collection Professional
  • Works directly with the vice president of Global Operations to manage the daily global collections departmental needs
  • Assists the ABC-Amega’s international collection representatives in maintaining the company’s high quality standards and international best practices
  • Managing an international collections desk, he works closely with clients to recover their past-due account receivables from debtors all around the world. He provides orientation and ongoing education to ensure clients are fully-versed on the collections processes and procedures put forth by ABC-Amega, in addition to explaining international differences in law and procedure as questions arise
  • Has been with ABC-Amega since 2007, and has learned the business by working in a number of departments including domestic and international third-party collections as well as first-party outsourcing
  • B.A. degree in history, Grove City College
Jennifer Tirre-Daniels

Jennifer Tirre-Daniels

ABC-Amega

Jennifer Tirré-Daniels

  • Director of Global Business Services
  • Registered Global Credit Professional - ICTF Thunderbird School of Global Management
  • Works as an integral part of ABC-Amega’s business development team to develop and implement innovative strategies for generating new business, in addition to expanding opportunities with current clients and industry partners in Europe, Latin America, Canada, the Middle East and Asia
  • Focus on partnering with global, multinational companies located outside of the United States is complemented by her diverse language abilities
  • Previous experience includes account executive and event management experience as well as time in education recruitment
  • B.A. degree in music, Duquesne University and is an acclaimed soprano opera singer
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 399844
Published 2017
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