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Audio & Reference Manual

Email Collections: Do's and Don'ts

Learn how email can help improve your collections and what some of the most common mistakes are.

Technology has changed how we communicate and do business. Businesses and collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their landline phones, and use email, instant messages, social media websites and text messages as their primary form of communications. Learn how you can use email to enhance your customer's experience and streamline your business' productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them.

Runtime: 55 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Using Email to Communicate With Your Customers

  • What You Can Do
  • What You Can't Do
  • Best Business Practices Regarding Email

- Obtaining Consent to Use Email

  • Laws Pertaining to Email

- Can Spam Rules

- The Federal Trade Commission

- The Fair Debt Collection Practices Act

  • Risks of Using Email
  • Benefits of Using Email for Your Business
  • Protecting Your Business While Using Email

Addressing Privacy Issues

  • Hacking
  • Identity Theft

Sending Invoices With Email

  • Do I Need Permission?
  • Sending Attachments

Sending Statements With Email

  • Do I Need Permission?
  • Verifying Delivery

Corresponding Through Email About Past Due Accounts

  • Sending Backup Documentation
  • Proof of Delivery
  • Proof of Sale or Order
  • Dunning Notices
  • Final Notice Before Further Action
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Michelle Dunn

Michelle Dunn

Michelle Dunn Writer, LLC

  • Founder of the Credit & Collections Association, LLC
  • Called the nation's authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the top 5 women in collections for 2007 and 2008
  • One of the top 50 most influential collection professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal
  • Can be contacted at www.michelledunn.com or www.credit-and-collections.com
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399584
Published 2016
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