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Live Webinar

90-minute live streaming program
  • January 14
  • 1:00 - 2:30 pm EST

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Collections Etiquette: How Far Should You Go?

January 14

Learn the techniques and tools needed to secure timely payment from customers.

Learn the techniques and tools needed to secure timely payment from customers.

Getting customers to pay and pay on time is a challenge faced every day by all companies who sell on credit. Cash flow is the lifeblood of any business. There are many techniques and tools used to secure timely payment from customers.

A key dilemma facing every company is: how hard can you push and how far can you go to collect money owed to you? The answer is different for every company, influenced by law, ethics, the customer base, the product/service offered, and the posture defined by leadership.

This topic will provide you with the information, based on experience with over 250 companies, to enable you to determine the tactics you will use and the limits you will impose at your company.

Learning Objectives

  • You will be able to discuss the techniques and tools needed to secure timely payment from customers.
  • You will be able to explain to customers to pay and pay on time is a challenge faced every day by all companies who sell on credit.
  • You will be able to identify a key dilemma facing every company: how hard can you push and how far can you go to collect money owed to you?
  • You will be able to review information, based on experience with over 250 companies, to enable you to determine the tactics you will use and the limits you will impose at your company.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The Determinants of Collection Etiquette
  • Law
  • Ethics
  • Market Position
  • Accounts Receivable Strategy
  • Customer Base
  • Nature of Product/Service Offered
Developing Your Collection Etiquette
  • Approach
  • Customer Analysis
  • Execution
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on January 16, 2018.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • CPE 1.8 including Specialized Knowledge 1.8
     
  • Lorman Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: https://www.nasbaregistry.org/cpas/complaints. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.8 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Specialized Knowledge for 1.8 hours. Prerequisite: basic knowledge of business financials. Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: Group Internet Based. Please refer to the information in this brochure for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board. Please note: In order to receive CPE credit for this course you MUST use the streaming audio option, as well as enable and complete the required progress checks.
     
  • Lorman Business Center, Inc. is a registered provider for CPA CPE through the State Education Department of New York, Sponsor number: 000640. The following course will carry the subject area of Specialized Knowledge and Applications for 1.5 hours.
     

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for credit and collection managers, presidents, vice presidents, directors, business owners and managers, branch managers, lending professionals and accountants.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

John G. Salek

John G. Salek

Revenue Management Associates, LLC

  • President of Revenue Management Associates, LLC, a Receivables and Order to Cash Consultancy
  • Highly experienced financial professional with proven performance in revenue management, including order and contract processing, billing, dispute management, credit control, collections and cash application
  • Worked in a broad range of industries with more than 250 clients, including IBM, GE, Hewlett-Packard, Cardinal Health, Thomson Reuters, Starbucks, Honeywell and EMC
  • 30 years of consulting experience including a variety of engagements that have generated more than $800 million of increased cash flow, improved productivity and enhanced customer service
  • Author of Accounts Receivable Management Best Practices published by John Wiley & Sons
  • Member of advisory board of The Accounts Receivable Network (TARN) and the IOFM
  • Speaker at the NACM, Insurance Collection Executives, the International Quality & Productivity Center, Broadcast Cable Credit Association and others
  • M.B.A. degree in Finance, The Amos Tuck School of Business Administration at Dartmouth College; B.S. degree in Business Administration, University of Connecticut
  • Can be contacted at 203-231-8138 or [email protected]
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 404753
Published 2018, 2019
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