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Collecting on Student Loans: Challenges and Opportunities

Not understanding the regulatory environment when collecting student loan debt can have serious consequences and could be disastrous and costly.

The servicing of student loan debt, including loans that may be in default, is reaching historic heights. On September 29, 2015, The Consumer Financial Protection Bureau (CFPB) along with the Department of Education (DOE) issued its long awaited report on servicing failures for new reforms which addresses the increased concerns about complaints in the collection of student loans. Both the Federal Trade Commission and the CFPB have made student loan debt collection a top priority for 2016. Whether you are a student loan servicer, a bank or an institution of higher education, you must understand and comprehend the regulatory environment when collecting student loan debt otherwise the consequences could be disastrous and costly. This topic will breakdown the expectations of the CFPB, highlight those areas of critical concern and more importantly provide appropriate opportunities for your organization when engaging in the collection of student loan debt in order to avoid these pitfalls.

Runtime: 85 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction

  • Data on Student Loan Indebtedness

Regulatory Background

  • CFPB and Authority Over Student Loans
  • Information Gathering

CFPB Debt Collection Policy Impacts Student Loans

  • ANPR
  • Recent Consent Orders and Enforcement Actions
  • Supervisory Highlights Both in Debt Collection and Student Loans
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Joann Needleman

Joann Needleman

Clark Hill Thorp Reed, LLP

  • Leader of Clark Hill Thorp Reed, LLP’s Consumer Financial Services Regulatory & Compliance group
  • Extensive litigation experience in state and federal courts, successfully defending creditors against claims brought under the Fair Debt Collection Practices Act and Fair Credit Reporting Act as well as state statutes
  • Provides counsel, consultation and litigation services to financial institutions, law firms and debt buyers and student loan servicers throughout the country
  • President of the board of directors of the National Association of Retail Collection Attorneys Serves on the Consumer Financial Protection Bureau Consumer Advisory Board
  • Speaks and writes extensive on regulatory issues and the CFPB
  • Can be contacted at 215-640-8536, [email protected] or on Twitter® @jneedleman
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Product ID: 396589
Published 2015
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