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Who's Your Boss? Techniques for Assisting Multiple Bosses

You will learn how to juggle supporting multiple managers with confidence and learn how to take control of a situation that seems out of your control. Managing multiple managers can be daunting. Each manager comes with their own unique personality, work style, communication preference and degree of need. While some managers are independent and tech savvy, other managers are needy. Some managers are great at telling you what they want and others assume you can read their mind. In this topic, you will learn the secrets of managing multiple managers from Joan Burge, administrative expert and visionary since 1990. Joan will give you a road map for prioritizing your work load, effectively communicating with your managers and teach you how to gain your managers' support so you can be more productive.


Runtime: 59 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Identifying the Players

  • Identifying the Status or Level of Importance for Each Manager
  • How to Identify the Level of Support to Give Each Manager

Implementing Standardized Processes

  • The Benefits of Implementing Uniform Procedures
  • Systems for Follow-up Items, Emails, Calendars and Travel
  • Customizing Certain Services Based on the Manager's Preferences

Communication Is the Key

  • Ongoing Communication Is Critical to Group Success
  • 4 Communication Styles
  • Handling Conflicting Priorities
  • Tools to Keep All Your Managers Informed
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

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Audio & Reference Manual

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Joan Burge

Joan Burge

Office Dynamics International

  • Founder and CEO, Office Dynamics International since 1990
  • Author of 4 books for administrative assistants including Amazon best-seller, Who Took My Pen…Again?
  • Author of Executives and Assistants Working in Partnership: The Definitive Guide
  • Creator and host of the Annual Conference for Administrative Excellence™ which is in its 24th year
  • Creator and Master Trainer of World Class Assistant™ Certification and Professional Designation course
  • Produced more than 200 educational videos for executive and administrative assistants
  • Internationally recognized visionary for the administrative profession
  • Clients include Cisco, AT&T, Abbott Labs, Boeing, Procter & Gamble, Battelle and Nationwide Insurance
  • Can be contacted at [email protected] or 800-STAR-139
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399147
Published 2016
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