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Shifting the Administrative Paradigm: How to Change Front Desk Perceptions

Learn how to keep your cool at a busy front desk, without sacrificing professionalism or security.

Being a front desk/receptionist is not an easy job. You have to think on your feet, be proactive and multitask. You need to know everything and everybody, and keep smiling even at the person who is shouting at you because he canít remember who he is there to see. The Bureau of Labor Statistics projects that employment for administrative assistants will grow 12 percent from 2012 to 2022, an addition of almost 480,000 jobs. In Randstadís 2015 Workplace Trends Report, 68 percent of office and administration hiring managers report that making a hire takes longer than it did previously. The increase in open positions, coupled with a growing pressure to fill roles without losing productivity, makes highly skilled administrative professionals a sought-after group. But it is also a really rewarding job ??" no day is the same, you learn lots of different skills and there is opportunity to progress. The receptionist is arguably one of the most important roles in an office and ultimately can help ensure the smooth running of an organization.

Runtime: 55 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The Changing Face of the Role

  • Internal Customers
  • First Impressions
  • Attitudes

Technology Trends

Skills Needed to Thrive

  • Communication
  • Organizational and Productivity Skill-
  • Negotiation
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on April 27, 2018.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Audrey Halpern

Audrey Halpern

ARH Employee Training

  • President of ARH Employee Training
  • More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding and Train the Trainer experience
  • Adjunct professor at Hofstra University and has developed customized programs for numerous colleges and universities
  • Corporate trainer for Fortune 500 companies across the country
  • Partners with business coaches, HR leaders and other business leaders to facilitate corporate and institutional training events
  • Member of several professional organizations and has received numerous certifications
  • Writes weekly articles on LinkedInģ Pulse that have garnered much recognition and an international following
  • Can be contacted at [email protected]
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 401776
Published 2018
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Available in Multiple Formats

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