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Security Strategies You Must Know - The Front Desk is the First Line of Defense

Gain a better understanding of how to handle security threats and other unexpected situations to keep yourself and your organization safe.

There are always unexpected events happening at the front desk - from coworkers dumping work on you because 'you aren't doing anything right now' to visitors that are rude and/or unruly. These things not only impact those men and women that work in that position, these negative events impact organizations and can have devastating effects. How you respond to events such as these - and many others that you face daily is part of your job. This topic helps the people in those positions have a better understanding of how to deal with those expected and unexpected daily occurrences.

Runtime: 89 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

How to Look, Act and Sound Like a No-Nonsense Professional

  • Saying No With Authority and Confidence
  • Master Body Language to Back up Your Words
  • Understand and Deliver Assertive Behavior

Access Management

  • People Who Try to Slip Past You
  • Dealing With Difficult People
  • Plugging the Holes in Your Reception Area

Create an Action Plan - Start With the End in Mind

  • You Can't Do It Alone
  • Visitor Sign-in Sheets
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

Audio & Reference Manual

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MP3 Download

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Donna Baylor

Donna Baylor

TRANSITION Seminars, Inc.

  • Owner of TRANSITION Seminars, Inc.
  • Specialties include real-world workshops, seminars and coaching programs that create results in real-world situations
  • More than 25 years of experience in national and international corporate training
  • Member of local Chamber of Commerce, U.S. Chamber of Commerce and American Business Women Association
  • Written 4 books and is a mastery hypnotist
  • Frequent speaker having presented on more than 45 different topics
  • More than 8 years working with the Department of Labor training men and women leaving the military how to manage stress, job hunting skills, and assertive communication skills
  • Can be contacted at [email protected], 888-428-0686 or www.linkedin.com/in/donnabaylor
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 400036
Published 2017
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