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Real Solutions for Handling Unrealistic Expectations

Learn effective strategies to evaluate your workload and discuss expectations in the workplace.This essential topic for administrative professionals, office managers, executive assistants and other administrators will provide you with a better understanding of the challenges of working with bosses and others who have expectations for tasks and projects. Topics that will be addressed include: setting task deadlines, evaluating workload, distinguishing between high and unrealistic standards, managing othersí expectations, when to ask for help and coaching techniques for clear communication. Case studies and examples of diverse situations will be shared. You will leave with practical, on the job tips and tools.


Runtime: 61 minutes
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Knowing Yourself

  • Knowing Your Strengths and Values
  • Setting Boundaries
  • Knowing Your Patterns and Weaknesses

Assessing Your Boss

  • What's Really Driving Their Behavior
  • What's Within Your Control
  • What's Not Within Your Control

Managing Your Boss

  • The Nature of Deadlines
  • Hard vs. Soft Skills
  • Building Support and Partnership
  • Finding Alternate Solutions

A Coaching Approach

  • Timely Communication
  • The Art of Feedback
  • Asking Smart Questions
  • Curiosity as a Game-Changer
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on October 4, 2017.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Miriam Reiss, DSS, MCC

Miriam Reiss, DSS, MCC

Wisdom Coaching

  • Executive coach and trainer, supports individuals and teams in optimal workplace functioning
  • Coached a diverse range of companies and industries, from technology and finance to retail and manufacturing
  • Author, The Self Esteem Experiment and co-author, Branding & Marketing Mastery
  • Master Certified Coach, the International Coach Federationís highest certification
  • Past president of the Washington State Chapter, International Coach Federation (ICF)
  • Doctoral degree, Peace Theological Seminary
  • Can be contacted at [email protected]
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 400940
Published 2017
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Available in Multiple Formats

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